Front Desk Manager

1 day ago

Vancouver BC VN G, Canada Local Health Integrative Clinic Full time

Our East Vancouver integrative clinic and movement studio is a welcoming, inclusive space rooted in care, community, and connection. We're looking for a Front Desk Manager who thrives in a fast-paced environment, loves working with people, and takes pride in keeping things running smoothly behind the scenes.

This role is the heartbeat of our clinic. You'll be the first point of contact for clients and a key support for our practitioners—balancing warmth, organization, and efficiency every day. If you enjoy variety, problem-solving, and meaningful work, this job is never boring.

About the Role

As Front Desk Manager, you'll oversee daily front desk operations while providing exceptional, compassionate service to our clients. You'll juggle multiple priorities, communicate with care, and help create a calm, supportive experience for everyone who enters our space.

Key Responsibilities

  • Welcome clients with warmth, professionalism, and discretion
  • Manage scheduling, bookings, and client inquiries (in-person, phone, and email)
  • Coordinate the front desk team's hiring, training, and scheduling
  • Support daily clinic flow
  • Handle billing, invoicing, and payments, along with accounts receivable reconciliation
  • Maintain accurate client records and administrative systems
  • Support clinic operations in a high-volume, fast-moving environment
  • Work collaboratively with our management team and the clinic owner
  • Troubleshoot issues calmly and proactively
  • Help foster a safe, inclusive, and peaceful clinic atmosphere

What We're Looking For

  • Ability to work full-time
  • Previous experience in a medical, counselling, or integrative health clinic
  • Highly organized with strong attention to detail. You are a great multi-tasker
  • Comfortable working in a high-paced environment with competing priorities. If you thrive in busyness, this is a great place for you.
  • Excellent customer service and communication skills
  • Calm, friendly, and professional presence
  • Strong problem-solving abilities and adaptability

Bonus (But Not Required)

  • Familiarity with Jane App
  • Familiarity with Slack and/or Asana
  • Experience using QuickBooks
  • Background in healthcare administration or clinic management

Why Join Us?

  • Meaningful work supporting mental health and wellbeing
  • A collaborative, respectful, and values-driven team
  • An inclusive environment where people feel safe and supported
  • Variety in your day—no two days look the same
  • A role where your skills truly make a difference
  • Unlimited access to yoga, pilates, and movement classes
  • Opportunity for extended health and dental plan

If you're someone who loves organization and people, thrives in dynamic environments, and wants to be part of a caring community, we'd love to hear from you.

To apply:

Please submit your resume and a cover letter telling us why you would be the right person for this role. Deadline for applications is Friday, February 6th at 5pm.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site gym
  • Store discount

Work Location: In person

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