Inside Account Manager eCommerce

2 days ago

Toronto, Ontario, Canada SupremeX Inc. Full time US$60,000 - US$120,000 per year

SupremeX is looking for a driven Inside Account Manager (IAM)
to grow existing accounts, win new customers, and deliver an exceptional client experience. If you thrive in a fast-paced sales environment, love building relationships, and know how to close business, this role is for you.

What You'll Do

  • Drive
    new and repeat sales
    by responding quickly to customer inquiries and providing expert product guidance.
  • Build strong, lasting relationships with each client—understanding their needs and recommending the right solutions.
  • Grow account profitability through
    cross-selling, up-selling, and tailored proposals
    .
  • Proactively prospect, maintain a pipeline, and keep all CRM/contact info accurate and updated.
  • Prepare quotes, orders, returns, and proposals with accuracy and efficiency.
  • Track orders end-to-end to ensure smooth fulfillment and on-time delivery.
  • Collaborate with internal teams (manufacturing, credit, quality, etc.) to resolve issues and deliver a seamless customer experience.
  • Gather competitive intelligence and stay on top of market trends.
  • Follow up on every sale to ensure satisfaction and maintain trust.

What You Bring

  • 2+ years of relevant sales experience (inside sales preferred).
  • Working knowledge of
    printing or converting
    (asset).
  • Proven selling skills with a track record of hitting targets.
  • Professional, polished communication—written, verbal, and especially over the phone.
  • Strong computer skills, data accuracy, and attention to detail.
  • Ability to multitask, prioritize, and stay calm with challenging customers.
  • Solid business math skills.

Who You Are

  • A quick learner with strong product and market curiosity.
  • Someone who makes a great
    first impression
    and knows how to "wow" customers.
  • Solutions-oriented, proactive, and confident presenting pricing and proposals.
  • Tech-comfortable, organized, ethical, and consistently performing above average.
  • A strong team player who works seamlessly with manufacturing and support staff.
  • Motivated to grow, improve, and continuously sharpen your sales craft.

Benefits

  • Comprehensive Medical, Dental, and Health Benefits to support your well-being
  • Retirement Plan
    – A retirement plan to help you plan for the future.
  • Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
  • Collaborative Culture
    – A workplace built on communication, integrity, excellence, respect, and teamwork.
  • Work-Life Balance
    – Support for a healthy balance between work and life.

NOTE: This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.

SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.

We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.

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