Logistics and Claims Senior Specialist

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

Drive Results and Impact Change:

Reporting to the Manager of Client Services, the Senior Specialist l, Logistics Cost and Claims will be responsible for end-to-end logistics invoice auditing, cost control, and claims management by reviewing and validating 3PL and carrier invoices, verifying accessorial charges, and preventing overpayments. Manages documentation, SOP updates, vendor accountability, and compliance with global policies, while supporting customs coordination, month-end close, cost monitoring, and continuous process improvements to drive efficiency and cost recovery.

Where Expertise meets Execution:

• Downloading invoice data from system and provide to 3PL daily
• Processing of invoices from 3PL and any other invoices as received
• Accessorial Charges – Verification and Validation of charges
• Record retention filing system and maintenance of documents
• Maintaining and updating the standard operating procedures guide
• Monitor spend and create early warnings on cost issues, over-budget spends and divisional logistics cost of business
• Vendor Accountability - monitor carrier SOA, track performance on damage and billing delays
• Support month-end responsibility to close aged or outstanding items
• Assist in tariff and cost process management within our internal customer database and external parties
• Liaise with internal and external team on customs support such as but not limited to: documentation, clearance delay, HS code maintenance, customs exam required
• Manage to GPPM (Global Policy and Procedures Manual). Ensures compliance with all SECA policies
• Single point of contact for invoice auditing
• Review and validate of logistics invoices and identify discrepancy to prevent overpayment
• Process Improvement - Identify billing errors and process gaps, drive automation and efficiency in invoice and claims workflows
• Managing end-to-end claims handling with carriers and warehouses to recover costs
• Compliance & Audit support - Ensuring compliance with SECA policies, audit standards
• Assist in Claims processing. Including SOP, AR processing, Insurance/Carrier/Warehouse claim, declinations and appeals, as required
• Reconciling outstanding balances with Finance department
• Adhoc activities as required

What You Bring to The Table:

• Proficiency with MS Office, Word, Excel, PowerPoint, Calendar/email
• Excellent communication skills, written and verbal
• Motivated with a positive attitude and excellent time management and organizational skills
• Ability to develop and promote strong customer relationships at all levels
• Enjoy working in a fast-paced environment
• Excellent verbal and written communication and problem-solving skills

Let's Talk Perks 

While the salary for this role begins at $66,440 and tops the range at $71,400, plus 8% bonus. Beyond the numbers, we're proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can actually look forward to. We're committed to supporting your success every step of the way.

• Generous time off: 3 weeks' vacation.
• Comprehensive benefits package: Includes medical, dental, vision, health.
• Retirement support: Company-sponsored savings plan to help build your financial future.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.

The Interview Process

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is a virtual or in person interview with the hiring manager.
• Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today — we can't wait to meet you

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario's Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.