Customer Service
2 weeks ago
Customer Service & Sales Representative - Inbound/Outbound
3C Contact Services Inc.
Pay: $23.00 per hour
This posting is for an existing vacancy.
Job Type: Full-time, Permanent
Location: In person - Vaughan, ON
Schedule: Monday to Friday with rotating schedules, plus alternating Saturdays (1 per month) (See Schedule Below)
About the Role:
We are seeking a versatile Customer Service & Sales Representative who can handle both inbound customer service calls and outbound B2B appointment setting. You will split your time between assisting customers with inquiries and making cold outreach calls to book qualified appointments for our clients.
Your responsibilities will include:
Outbound (Appointment Setting):
- Making cold calls to B2B prospects to schedule appointments
- Following provided scripts and call guidelines
- Qualifying leads and booking appointments that meet client specifications
- Handling objections and maintaining persistence
Inbound (Customer Service):
- Answering incoming customer calls professionally and efficiently
- Responding to customer inquiries, questions, and concerns
- Providing product/service information
- Processing orders, returns, or account updates as needed
- Documenting all customer interactions accurately
Both:
- Maintaining accurate call records and detailed notes in our CRM system
- Meeting daily/weekly activity and performance targets
- Following company policies and client-specific procedures
What We're Looking For:
- Previous experience in customer service and/or sales calling required
- Experience with both inbound and outbound calling is an asset
- Experience with cold calling, telemarketing, or B2B appointment setting preferred
- Strong communication skills and professional phone manner
- Ability to handle objections and remain persistent
- Excellent active listening and problem-solving skills
- Self-motivated with ability to work independently and meet targets
- Comfortable with high-volume calling and adapting between different call types
- Basic computer skills (data entry, CRM navigation, call tracking software)
- Flexibility to work varied shift times and alternating Saturdays
- Reliable attendance and punctuality
- Ability to follow scripts while maintaining natural conversation flow
- Strong organizational skills and attention to detail
Schedule Details:
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 12:00 PM - 8:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: Alternating (1 Saturday per month) - hours 9:00 AM - 5:00 PM
Total: 40 hours per week
What We Offer:
- $23.00 per hour
- Full-time hours (40 hours/week)
- Health and dental benefits
- On-site parking
- Supportive team environment
- Ongoing coaching and training
- Overtime opportunities (paid at overtime rates per ESA)
About 3C Contact Services Inc.
With over 20 years of experience, 3C Contact Services Inc. is a Canadian-owned contact center specializing in the health and medical industries.
Additional Information:
- Benefits: Extended health care, Dental care, On-site parking
- Language: French not required
Work Location: In person
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
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