Account Manager, Orthopaedics

Associate Account Manager, Orthopedics (Montreal, Quebec, Canada)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

As an Associate Account Manager, you will be a product consultant in the Surgical product portfolio, specializing in Hip and Knee Arthroscopy, Trauma, and Robotics.

We are proud to make a significant difference in people's lives around the world

What will you be doing?

Reporting to the Regional Sales Manager, the Associate Account Manager is accountable for the management and growth of the defined business categories within the Orthopedics Business Unit in the assigned territory. Ensures access to our technologies to patients through outstanding services to our customers.

• Deliver the Orthopedics sales targets in cooperation with the other sales.
• Develops and effective territory/account sales strategy, and presents the strategy to management to gain approval for implementation
• Accountable for maintaining market and account analysis models. Accurate business forecasting taking into consideration in-depth market analysis, including market size, pricing, competitive market landscape and other information from all sources and develops strategies to improve sales and increase market share for all product lines
• Ensures the implementation of therapy promotional/sales programs in conjunction with marketing communication, education, clinical and training
• Builds strong and lasting relationships with key decision makers and those influential in the purchasing process to enhance the Smith & Nephew Brand and Image.
• Coordinates and liaises with Account Managers, Regional Sales Managers and other Smith & Nephew businesses regarding actions/activities within the assigned territory
• Sets Country/district/territory guidelines to leverage resources and coordinates shared resources and services delivered within the district network
• Provides business and field input in regional specific initiatives and actively participates in and supports the implementation of initiatives and strategic programs.
• Assist with the execution of Medical Education programs as part of the overall Sales & Marketing Plans to support the education of HCPs.
• Establish relationships with KELs to maintain strong understanding of product performance, market trends and potential opportunities
• Implement and drive tender mgmt. strategies through expert input and strategy development for all Orthopedic RFP's, Quotations, Contracts and Enquiries to ensure successful acquisition of new business opportunities and ongoing maintenance of existing customer relationships
• Attends and participates in key professional congresses and events as required
• Provides procedural implant support to the clinical team as required
• May require "on-call" coverage for Orthopedic cases which includes, evenings, and weekends - schedule is determined by the Account Manager or RSM
• Ensures that consignment and all other stock levels are accounted for and controlled. This includes the active management of capital equipment and loaners in the assigned territory Version 2 – 2018/11
• Builds strong business relationships with key decision makers and those influential in the purchasing process.

What will you need to be successful?

• Understanding of the dynamics of selling in community and academic teaching hospitals.
• The ability to sell in a value-based HC system, using CRM sales tools while implementing and leading account management strategies.
• Good presentation and communication skills
• Demonstrated excellence at interpersonal skills

Travel Requirements: within designated sales territory with 2-4 overnights a month. Infrequent national travel for events and conferences.

May require "on-call" coverage for Trauma cases which include evenings, and weekends - schedule is determined by the Regional Sales Manager

All field sales professionals that are required to gain entry into healthcare facilities to perform the basic remit of their role, must successfully complete our credentialing process, which often includes COVID 19 vaccine management.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.  

• Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website
• Investing In Your Future: RRSP Programs, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Floating Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more

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