Collections Account Manager
21 hours ago
- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role (3 days a week in office) based in our Burnaby, BC office.
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills.
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Collections Account Manager
20 hours ago
Burnaby, British Columbia, Canada RBGlobal Full timeThe Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
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Collections Account Manager
22 hours ago
Burnaby, British Columbia, Canada Ritchie Bros. Full timeAbout UsRB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of...
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Collections Account Manager
19 hours ago
Burnaby, British Columbia, Canada Ritchie Bros. Full timeAbout UsRB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of...
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Collections Account Manager
1 day ago
Burnaby, British Columbia, Canada RB Global Inc. Full timeThe Collections Account Manager will collect outstanding balances on various RB Global platforms, and monitor and provide timely and effective resolutions to post-sale and all outstanding accounts (buyer & seller). This is a hybrid role based out of our Burnaby, BC office (3 days a week in office).Responsibilities:Follow up on financing files with RBFS and...
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Collections Account Manager
18 hours ago
Burnaby, British Columbia, Canada RB Global Inc. Full timeThe Collections Account Manager will collect outstanding balances on various RB Global platforms, and monitor and provide timely and effective resolutions to post-sale and all outstanding accounts (buyer & seller). This is a hybrid role based out of our Burnaby, BC office (3 days a week in office).Responsibilities:Follow up on financing files with RBFS and...
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Collections Account Manager
2 weeks ago
Burnaby, British Columbia, Canada RBGlobal Full timeThe Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. RB Global (NYSE: RBA)RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and...
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Collections Account Manager
2 weeks ago
Burnaby, British Columbia, Canada RBGlobal Full timeThe Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a 6 month contract role, and is a hybrid role based out of our Burnaby, BC office. RB Global (NYSE: RBA)RB Global (NYSE: RBA) (TSX: RBA) is...
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Supervisor, Collections-Mississauga
2 weeks ago
Burnaby, British Columbia, Canada RBGlobal Full timeThe Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection's dialer operation, including the dialer...
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Account Manager
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