Customer Service, Ramp, and Cargo Agent

7 days ago

Powell River BC VA W, Canada PACIFIC COASTAL AIRLINES Full time $30,000 - $50,000 per year

Pacific Coastal Airlines is looking for a permanent part-time on call (up to 20 hours per week) Customer Service, Ramp, and Cargo Agent based in Powell River. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

  • Check-in passengers, issue boarding passes, verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change and cancel flight reservations
  • Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Process cargo shipments
  • Marshall, de-ice, and anti-ace aircraft
  • On-load and off-load passenger luggage, cargo, containers/pallets, etc.
  • Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
  • Commitment to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned

Qualifications and Competencies:

  • Experience in customer-facing role
  • A valid driver's license
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills with a demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
  • Comfortable using computers, credit, and debit machines
  • Able to work outdoors during inclement weather conditions
  • Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Apply now

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.

  • Customer Service, Ramp, and Cargo Agent

    7 days ago

    Powell River, British Columbia, Canada Pacific Coastal Airlines Full time $60,000 - $80,000 per year

    Pacific Coastal Airlines is looking for a permanent part-time on call (up to 20 hours per week)Customer Service, Ramp, and Cargo Agentbased in Powell River. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue...

  • Ramp Agent

    7 days ago

    Terrace, BC, Canada Executive Flight Centre Full time $54,000 - $72,000 per year

    Executive Flight Centre Aviation Ltd. ("EFC Aviation" or "EFC") has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and...

  • Ramp Agent

    6 days ago

    Bella Bella, BC, Canada PACIFIC COASTAL AIRLINES Full time $40,000 - $70,000 per year

    Pacific Coastal Airlines is looking for a permanent part-time hours per week) Ramp Agent based in Bella Bella. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.Pacific Coastal...

  • Customer Service, Call Centre, and Cargo Agent

    3 days ago

    Prince George, BC, Canada Pacific Coastal Airlines Full time

    Join our team Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded...

  • Customer Service Agent

    4 days ago

    Powell River, Canada Pacific Coastal Airlines Full time

    **JOIN OUR TEAM!** Pacific Coastal Airlines is a privately-owned regional airline operating in both British Columba and Alberta, with our head office at the Vancouver International Airport's South Terminal. We honour our motto of **People Friendly, People First. **As an equal opportunity employer, we encourage a positive, caring workplace and put a high...

  • Ramp Attendant

    2 weeks ago

    North Saanich, BC VL V, Canada CANWEST FLIGHT SERVICES LTD Full time $25,000 - $50,000 per year

    Now Hiring: Baggage Handlers – Part-TimeLocation: Victoria International Airport (YYJ)Are you looking for a fast-paced, active job that keeps you outdoors and on the move? Join our team at one of Canada's busiest regional airports and become a key part of the behind-the-scenes action that keeps flights running smoothly.What You'll Do:Load and unload...

  • Customer Service Attendant

    1 week ago

    Powell River, Canada BC Ferries Full time

    Job Description: **CUSTOMER SERVICE ATTENDANT** Saltery Bay Seasonal **The opportunity** We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Reporting to the Chief Steward, Customer Service Attendants are responsible for: - Taking food and beverage orders from...

  • Cashier/customer Service

    6 days ago

    Powell River, Canada Powell River Town Pantry Full time

    We're looking for a quality Team Member - part time. Convenience store and lotto experience is an asset but not required. Duties involve friendly customer service, cleaning, organizing, stocking and etc. **Job Type**: Part-time **Salary**: From $15.65 per hour Schedule: - 6 hour shift - Day shift - Holidays - Monday to Friday -...

  • Base Supervisor

    1 week ago

    Powell River, Canada PACIFIC COASTAL AIRLINES LIMITED Full time

    Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia. Base Supervisor is a functional leadership position responsible for providing supervision, direction training...

  • Customer Service Technician

    3 weeks ago

    Powell River, Canada FortisBC Full time

    Location: Powell River, BC, CA Branch: Gas Affiliation: IBEW Employment Status: Full-Time Regular Salary: $48.16 Hourly Short-term Incentive Eligible: Yes Workplace Flexibility: No Posting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy,...