Current jobs related to Customer Service, Ramp, and Cargo Agent - Trail BC - PACIFIC COASTAL AIRLINES

  • Customer Support Agent

    2 weeks ago

    Gilmore Wy, Burnaby, BC VG M, Canada LifeLabs Full time

    Please note this is a 6 months contract with a possibility of extension. The position is fully remote role within BC; availability must be Monday through Friday to work any hours between 8:00 AM and 8:00 PM ET. The Customer Support Agent provides first-level support to all users of MyCareCompass service, by delivering a positive customer service...

  • (CAN) Customer Service Manager

    3 weeks ago

    Trail, Canada Walmart Full time

    Position Summary... Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. What you'll do... 1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting...

  • Front Desk Agent/Guest Services Agent

    2 days ago

    Cranbrook, BC VC A, Canada The Baker Hotel Full time

    Job OverviewWe are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation,...

  • Front Desk Agent

    3 weeks ago

    British Columbia (BC), Canada Hotel Feng, BW Signature Collection Full time

    Number of Positions: 3 (Full-time, Permanent) Company: Hotel Feng, BW Signature Collection Business Address / Work Location: 424 Island Hwy W Parksville, BC V9P 1K8 Hotel Website: Contact Email: Job Details Position: Front Desk Agent Employment Type: Full-time, Permanent Wage: $20.00 per hour Hours of Work: 40 hours per week Vacation: 10 days paid annual...

  • Director - Product Management, Agentic AI

    14 hours ago

    Vancouver, Bc, Canada lululemon Full time

    Requirements Description & Requirements who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our...

  • On-Site Service Representative

    3 weeks ago

    Trail, Canada CB Canada Full time

    The Onsite Service Representative's (OSR) main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory. The Onsite Services Representative also works closely with cross-functional business partners to help customers understand...

  • Full-time Guest Services Agent

    2 weeks ago

    Vancouver, BC VG P, Canada The Como Hotel Full time

    Job Title: Full-time Guest Services Agent.Location: The Como Hotel Comox St, Vancouver, BC.Employment Type: Full-time 40 hours /week. Must be currently residing in BC and legally able to work in Canada.Job Overview: The Como Hotel is seeking a friendly, organized, and service-oriented Full-Time Guest Services Agent to support our day-to-day guest...

  • (FR/EN) Bilingual Credit Agent

    2 weeks ago

    Vancouver, BC, Canada iFinance Canada Full time

    Urgently hiring for 3 openings! This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. You'll also be able to use both French and English languages daily in this fantastic team...

  • (FR/EN) Bilingual Credit Agent

    2 hours ago

    Vancouver, BC, Canada iFinance Canada Full time

    Urgently hiring for 3 openings! This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. You'll also be able to use both French and English languages daily in this fantastic team...

  • Customer Experience Lead

    3 weeks ago

    Trail, Canada Walmart Full time

    A leading retail giant is seeking to hire a Front End Associate located in Trail, Canada. You will be responsible for coordinating front-end operations while providing exceptional customer service to ensure a positive shopping experience. The role requires compliance with company standards and involves monitoring associates, handling transactions, and...

Customer Service, Ramp, and Cargo Agent

8 hours ago

Trail BC, Canada PACIFIC COASTAL AIRLINES Full time

Pacific Coastal Airlines is looking for a permanent part-time on call Customer Service, Ramp, and Cargo Agent based in Trail, BC. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

  • Check-in passengers, issue boarding passes, verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change and cancel flight reservations
  • Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Process cargo shipments
  • Marshall, de-ice, and anti-ace aircraft
  • On-load and off-load passenger luggage, cargo, containers/pallets, etc.
  • Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
  • Commitment to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned

Qualifications and Competencies:

  • Experience in customer-facing role
  • A valid driver's license
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills with a demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
  • Comfortable using computers, credit, and debit machines
  • Able to work outdoors during inclement weather conditions
  • Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Apply today

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.