Remote Student Services Coordinator

7 days ago

Remote, Canada Exploring Scholar Full time

Who We Are: Exploring Scholar

Exploring Scholar is a rapidly growing provider of innovative K-12 academic enrichment programs. We are in search of a highly organized and proactive individual to join our team in a pivotal administrative and technological support role. This position is essential for ensuring smooth operations and high-quality service delivery for our diverse, multicultural clientele.

Position Overview

The Student Services Coordinator will expertly manage schedules, resolve conflicts, and facilitate seamless communication between students, parents, and our tutors. You will also assist the facility's day-to-day operations with our group lessons and provide vital support to our teaching team to ensure a high level of service.

Considering our multicultural clientele, fluency in both English and Mandarin is a strict requirement for this role.

Key Responsibilities (What You'll Do)

  • Logistics & Scheduling: Manage all one-on-one tutoring schedules and be on call to resolve last-minute conflicts efficiently.
  • Program Management: Assist the General Manager with the organization and execution of educational programs and manage course enrollments.
  • Communication Hub: Act as the central point of contact between parents and teachers, promoting active and effective communication channels to address concerns and provide regular updates on student progress.
  • Feedback Delivery: Deliver timely and insightful feedback to parents regarding their child's performance.
  • Technical Support: Set up remote teaching platforms for various educational programs and provide technological support for parents and students (troubleshooting access, etc.).
  • Administrative Support: Assist in the managerial tasks for teachers and support the facility's day-to-day operations.
  • Other supporting responsibilities for our various educational programs.

Job Qualifications

  • Bilingual Fluency: Fluency in English AND written and spoken Mandarin is required. The interview process will be conducted bilingually.
  • Technological Proficiency: Excellent technological proficiency with the ability to learn and use new digital tools quickly (e.g., Zoom, Google Classroom, scheduling software).
  • Communication: Excellent communication skills with a proven record of experience in customer service and managing stakeholder relationships. Experiences in sales are considered assets.
  • Organizational Skills: Strong organizational skills with the ability to multitask, prioritize tasks under pressure, and manage complex schedules.
  • Problem-Solving: Strong problem-solving skills and the ability to be a fast thinker when resolving unexpected conflicts.
  • Detail Orientation: Keen attention to detail to ensure accuracy in scheduling, documentation, and data management.
  • Required Availability: Availability is required during weekday evenings and all-day weekends, as this represents the peak operational time for our educational programs.

Application Instructions

To apply for the Student Services Coordinator position, please submit the following three items to with the precise subject line: "Exploring Scholar - Student Services Coordinator - ES SSC"

  • A current Cover Letter.
  • An updated Resume.
  • A 3-minute Self-Introduction Video recorded via Loom (please include the link directly in your email).

We appreciate all applicants, but only qualified candidates who provide all requested materials will be contacted for further steps.

Job Type: Part-time

Application Question(s):

  • Please describe your previous or current experience teaching AP Statistics.

Work Location: Remote

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