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Associate, Fulfillment

2 weeks ago

Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Associate, Order Fulfillment

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Specific responsibilities include (but are not limited to) the following:

· Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:

o Producing order pick lists, multiple times per day as required

o Ensuring hold orders are executed within 24 hours of receipt

o Inputting shipping confirmations into the database in a timely manner

o Organizing picking route based on volume and customer express orders

o Processing and updating of all orders on proper systems

o Packaging and preparing orders for shipping

· Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:

o Footwear items are checked for mismates

o Product checked for quality, newness, and damages

o Label orders are correct for their proper destination

· Updating and maintaining all systems accordingly by:

o Following up on order notifications on the portal and Apps

o Prioritizing and actioning all orders based on time sensitivity

o Picking, shipping, and confirming all orders in a timely manner

o Securing and safely storing all orders as required

· Processing of customer returns that are shipped back to stores:

o Tracking, monitoring and logging all store ret

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.