Fulfillment & Distribution Associate

Job Description:

Reporting to the Director of Finance, the Fulfillment & Distribution Associate upholds the customer service vision, Spirit of Math values, and culture of the brand making the customer a priority of every interaction. This position requires a highly motivated individual with excellent customer service and sales skills to support the daily operations of the ecommerce, B2B, B2C, ordering packaging and shipping, books & materials sales process, accurate order handling, inventory control, compliance, and all other necessary requirements. This position fully supports customer experience in the form of to-go orders/order-ahead, ecommerce fulfilment, and supports the Corporate and Franchises Campus.

Personal Qualities:

The ideal candidate must not only possess the required excellent technical & communication skills, but also character traits that will allow her/him to succeed in a fast-paced business environment.

Decision-Making Ability:

This individual should be able to complete tasks that could take up to 6 to 9 months to execute. The successful applicants must also be client orientated, hardworking, capable of working under pressure and meeting deadline

Work Values:

This individual should value:

• Maintaining high level of confidentiality
• Working and succeeding as part of a team
• Accuracy and completeness with data entry
• Analysis and attention to detail
• Customer service
• Freight compliance
• Inventory Control
• Taking initiative

Skilled Knowledge & Experience:

• At least two years of experience in bookkeeping or accounting
• Proficient with Quickbooks
• Must be a graduate of formal education in Accounting or Finance
• Must have at least two years of experience working as the sole fulfillment and distribution
• Strong attention to detail and organization

Education:

• A degree or diploma from a recognized college or university.
• A diploma/degree with coursework in accounting is required.
• 1-2 years ecommerce experience would be an asset

Responsibilities:

• Leading and executing the daily order fulfillment eCommerce duties
• Picking and packing orders, including maneuvering merchandise.
• Materials orders with care.
• Ensuring that established standards of order fulfillment, maintenance and productivity are being achieved
• Ensuring that operational procedures are being followed
• Maintain a culture of high-quality customer service and customer communication.
• Ensure orders and materials are accurately order according to Spirit of Math curriculum and efficiently placed into the correct packing station for outbound distribution
• Loading and unloading of product
• Assemble book orders from stock and place orders to internal and external customers
• Assisting with warehouse organization, labeling, shelves, boxes as required
• Sort and place materials or items on racks, shelves or in bins according to predetermined Grades such as Grades, weeks, Drills books etc.
• Manage inventory in the computer program.
• Maintains accuracy of physical inventory.
• Prepare parcels for mailing.
• Maintain overall ecommerce cleanliness,
• Assist shipping and receiving, checking in merchandise, matching purchase orders to sales orders and distributing for processing
• Comfortable stepping in and assisting wherever necessary, packing shipments boxes etc.
• Proficiency in computerized systems and other technologies as required.
• Comfortable communicating with a wide range of team members.
• Follow all established policy and safety guidelines. Maintaining a healthy and safe environment
• Adhere to all company-wide policies, customer service vision, company values, store processes procedures, and requirements.
• Notify Manager about any customer or product concerns/complaints.
• Other duties assigned by the Manager
• Responsible for completing all the bookkeeping activities for fulfillment.
• Comply with company policies and perform daily responsibilities.
• Ability to lift up to 50 lbs
• Daily compliance with Canadian laws including but not limited to the following: federal/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.
• Comply with all HR policies, including confidentiality and non-disclosure.
• Attendance to Head Quarters is expected and is considered an essential function as it is necessary for the efficient of Spirit of Math Schools Inc.
• Ad Hoc duties as assigned.

Why Work With Us?

At Spirit of Math, we believe in creating a workplace where people feel valued, supported, and inspired to grow. When you join our team, you're not just starting a job - you're becoming part of a community that thrives on collaboration, learning, and shared success.

Here's what you can expect when you work with us:

Core Benefits

• Competitive salary with potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plans (including RRSP with company matching through DPSP).
• Generous paid time off, including sick leave, paid vacation, personal days, and scheduled paid summer shutdowns for some positions.

Career & Growth Opportunities

• Annual professional development budget for courses, certifications, and conferences.
• Internal mobility and clear pathways for advancement - we support your career journey.
• Opportunity to contribute ideas and shape how we work.

Work-life Balance & Well-being

• Flexible working hours to help you balance personal and professional priorities.
• On-site yoga at headquarters and wellness initiatives throughout the year.
• Discounted gym memberships to support your fitness goals.
• Pet-friendly headquarters office environment - bring your dog to work

Culture & Perks

• Inclusive, diverse, and collaborative workplace culture where every person matters.
• Annual all-staff conference to connect, learn, and celebrate together.
• Staff events and fun team-building activities.
• Peer-to-peer recognition programs - we love celebrating success
• Access to partnerships offering thousands of discounts on shopping, travel, entertainment, and more.

Lifestyle & Convenience

• Free snacks, unlimited coffee, and tea every day.
• Commuter-friendly headquarters with free parking and easy access to public transit.

At Spirit of Math, we're committed to fostering a positive and supportive environment where you can thrive - personally and professionally.

Join us and be part of a team where your contributions are valued, your growth is supported, and your well-being is a priority.

To promote cooperation, inspire confidence, and release the genius in every child.

Spirit of Math is an equal opportunity employer and adheres to equitable hiring, employment and promotion practices. The positions are open to all qualified applicants, including men, women, persons with disabilities, members of visible minorities, Aboriginal persons and other groups protected by human rights laws. We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.