Intermediary Technology Account Manager

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Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Intermediary Technology Account Manager

SALARY: The salary banding for this role is £59,850 - £68,160

LOCATION: Birmingham, Edinburgh, Halifax, Leeds or Newport,

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We're seeking a ground-breaking and problem-solving leader to join our Intermediary Mortgages team as an Intermediary Technology Account Manager. This pivotal role will build and deliver our technology engagement strategy, driving innovation, integration, and transformation across the mortgage ecosystem. The ideal candidate will be a dynamic communicator, a strategic individual, and a trusted partner to both internal customers, external fintech collaborators, and external suppliers.

Working with the Head of Strategic and Technology Partnerships, you'll lead the strategic interface between our mortgage business and the evolving technology landscape. You'll champion digital transformation, unlock ecosystem value, and ensure our propositions remain at the forefront of industry innovation.

What will I be doing?

• Drive Strategic Partnerships: Identify, negotiate, and lead high-impact technology partnerships that align with our API-first strategy and deliver measurable value. Support National Account Managers in partnership meetings with CTOs or external companies.

• Champion Innovation: Tap into market insights and thought leadership to compose the future of mortgage technology, including digital identity, AI, and open property data.

• Enable Seamless Integration: Collaborating closely with the Platform teams, build and implement scalable solutions that improve broker and customer journeys through effective technology adoption.

• Deliver Data-Driven Impact: Use data insights to inform decisions, optimise processes, and mitigate risk—such as building data lakes and re-engineering control frameworks.

• Lead Change and Communication: Develop and implement communication strategies that drive the adoption of new technologies.

• Shape the Ecosystem: Influence the industry by writing thought leadership articles, representing both Halifax Intermediaries and LBG at external panel events, Making It Easier events, participating in podcasts and creating Linked In posts to disseminate technology narrative to support digital transformation.

• Keep us compliant: Run the annual procuration fee governance process to meet our risk control requirements.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Strategic Leadership: Proven ability in leading multi-functional initiatives and influence at senior levels, including writing compelling storytelling narratives to influence senior leaders.

• Technology Proficiency: Deep understanding of fintech, digital transformation, and integration strategies.

• Supplier and Collaborator Management: Outstanding relationship-building skills across internal teams, suppliers, and industry bodies, adhering to the Group Sourcing and Supply Chain framework, delivering the business requirements alongside the Supplier Manager team.

• Agile and Adaptive: Comfortable with ambiguity and rapid iteration, with a strong continuous improvement approach.

• Commercial Acumen: Experience negotiating contracts and delivering cost savings while aligning with strategic goals; understanding Group policy, Data Protection requirements, and Security Schedules.

• Risk and Governance Expertise: Solid background in supplier governance, control frameworks, and regulatory compliance.

We'd be especially delighted if you have:

• Experience in the mortgage or financial services industry.

• A track record of delivering large-scale change programs.

• Public speaking or thought leadership experience in industry forums or media.

Internals only – Please contact Julia Walters if you'd like any more information about the role.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from underrepresented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.