Human Resources Coordinator

About Twig Fertility

Twig Fertility is the next generation of fertility care. Our mission is to provide our patients with the best possible experience on their fertility journey through the use of modern techniques and expertise - delivered with humanity. We believe that our patients should feel heard, supported, and empowered at every step of the process.

We are building a team of committed, enthusiastic, thoughtful people who share our vision for what reimagined, modern fertility care can look like. We are a close-knit team of clinical, laboratory and business professionals that value collaboration, passion, and leadership potential. We are optimistic, we strive for excellence, we are accountable, we challenge ourselves, and we celebrate successes. We focus more on who you are as a person than what courses or credentials you have listed on your resume.

As our HR Coordinator, you'll help create a seamless employee experience by keeping our people operations running smoothly across hiring, onboarding, training, engagement, health & safety, and HR systems.

What you'll do:

• Recruitment & Onboarding:
   Support hiring and onboarding, and manage end-to-end onboarding and orientation, including system setup, access/equipment coordination, onboarding schedules, and onboarding checklist completion.
• Cross-Functional Collaboration:
   Coordinate with department leaders, and external vendors to keep people operations running smoothly across sites.
• Benefits & Payroll Support:
   Support benefits and payroll administration, manage routine payroll/benefits questions, and prepare employment letters and standard HR documentation.
• Employee Support & Coordination:
   Act as a first point of contact for HR questions, coordinate HR processes, and escalate sensitive issues to leadership.
• Training & Compliance:
   Coordinate required training, maintain training and certification trackers, coordinate learning session logistics, and support onboarding training plans.
• Health & Safety:
   Support basic health & safety, schedule and participate in monthly Joint Health and Safety Committee (JHSC) meetings, taking minutes and following up on action items.
• HR Systems & Records:
   Maintain accurate and confidential employee records, serve as the day-to-day administrator for our HRIS system, and perform routine data audits for accuracy and compliance.
• Culture & Engagement:
   Support employee communications, engagement initiatives and assist with coordinating employee events and recognition programs.

As an HR Coordinator, you are:

• Highly organized, detail-oriented, and known for strong follow-through
• A clear, professional communicator with strong emotional intelligence
• Proactive, resourceful, and comfortable solving problems independently
• Systems-minded and tech-comfortable (HRIS, forms, trackers)
• Service-oriented and collaborative, working well with leaders and cross-functional teams
• Flexible and eager to pitch in within a fast-moving, growing environment

Qualifications & Experience:

• 1–3+ years of experience in an HR Coordinator, People Ops, HR Admin, or comparable operations/administrative role
• Post-secondary education in Human Resources, Business Administration, or a related field is an asset
• Strong proficiency with Google Workspace (Docs, Sheets, Drive, Calendar) and/or Microsoft Office
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain excellent attention to detail in a fast-paced environment
• Experience using an HRIS (e.g., Humi, UKG, BambooHR, ADP, etc.) and strong comfort learning new systems quickly
• High level of professionalism and discretion when handling confidential information
• Strong written and verbal communication skills; confident supporting employees and managers with day-to-day questions

Pay: CA$55,000-CA$ per year

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. We are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.