Service Writer

Service Writer

 About the Job:

• Hepson
  Equipment Inc.
• Position: Service
  Writer
• Location:
  Brandon (Onsite)
• Number
  of Positions: 1
• Hours:
  Monday–Friday, 8:00 am–5:00 pm
• Employment
  Type: Full-time
• Eligibility:
  Must be legally entitled to work in Canada

About The Opportunity:

We're looking for a Service Writer to join our dynamic
Service team Reporting to the Service Manager, the Service Writer plays a key
role in supporting the daily operations of the department through
administrative precision, coordination, and exceptional customer service.

This is a vital position for keeping our service processes
running smoothly—ensuring that customers receive top-tier service, work orders
are processed efficiently, and administrative functions are completed with
accuracy and care. If you're a highly organized, detail-oriented, and
team-driven professional, this is your opportunity to make a real impact.

Why work for Hepson?

Our highly skilled employees strive to meet the constantly
changing demands of agriculture and industry through dedication and knowledge
of their products and a deep understanding of their customers' specific
requirements. We also believe in the continuous training of our employees. We
are committed to empowering and investing in our employees to build and
maintain relationships with the communities and businesses we serve, which is
why we offer competitive salaries across all positions.

 What You'll Do (A Day in the Life):

• Prepare
  work orders for Service Manager review and approval.
• Support
  daily administrative functions for field, shop, internal, and warranty
  work.
• Help
  improve service operations and customer experience by streamlining
  workflows.
• Assist
  with technician dispatch in the absence of the Service Manager.
• Answer
  incoming calls to the Service Department and assist customers
  professionally.
• Enter
  technician time and job stories onto work orders.
• Ensure
  accurate coding for purchases and expenses; submit for approval and
  processing.
• Process
  technician expenses and prepare payroll entries for manager review.
• File
  and manage warranty claims for OEMs.
• Maintain
  service department filing systems and records.
• Monitor
  Work In Progress (WIP) and assist in achieving WIP targets.
• Close
  work orders upon authorization from the Service Manager/Supervisor.
• Perform
  additional duties or projects as assigned.

 What You Bring:

• Strong
  organizational skills and attention to detail.
• Excellent
  verbal and written communication abilities.
• Proficiency
  in time management and task prioritization.
• Comfortable
  with customer service, both over the phone and in-person.
• Solid
  understanding of financials and ability to assist with account issues.
• Effective
  multitasking under pressure in a fast-paced environment.
• Experience
  in service, repair shop, dealership, or equipment industry is an asset.

What We Offer:

• Competitive
  salary based on experience.
• Comprehensive
  benefits package, including health, dental, and vision.
• RRSP
  matching program.
• Ongoing
  training, development opportunities, and clear paths for career growth.
• A
  supportive, values-driven culture that prioritizes teamwork and community.

About Hepson Equipment Inc.

Hepson Equipment Inc. is a growing farm equipment dealership
in Brandon, MB, with over 16 years of experience, supplying the Manitoba agriculture market with premium farming equipment, parts, and service for world-class brands such as Claas, Kubota, Salford, JCB, Penta, and Agrifac.  We are proud to carry
a large selection of new and pre-owned inventory. We value the opportunity to
create a long-term relationship with our customers, and we do that by giving
our clients the best customer service available.

Ready to drive customer success on the farm?



Apply now and join HEPSON's Service team as our next Service Writer
 
We embrace diversity and inclusion for innovation and
growth. We are committed to building inclusive teams and an equitable workplace
for our employees to bring their authentic selves to work. We are committed to
supporting our diverse talent, clients and communities. We do not discriminate
against applicants of any status or condition protected by federal,
provincial/territorial or local law.

All applications will be reviewed; however, only those
selected for an interview will be contacted.

Please visit our careers page to see more job opportunities