Customer Education Specialist

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other because true success comes from working as #oneteam.

We're looking for a passionate educator to join our Customer Education Team as a Training Specialist. We believe that when a customer is fully enabled for success through onboarding, training, and services - we're providing a strong foundation for their long-term adoption and growth with Loopio. This role will focus on facilitating and designing training materials for Loopio's customer base at any stage in their Loopio journey. You will have the opportunity to fully own Loopio's 1:many Instructor-led training with the opportunity to develop further training based on product releases and Loopio best practices.

This contract position will be eligible for benefits, time off program, and competitive compensation that full-time employees receive. The anticipated start date is early January 2026, with a duration of approximately 18 months.

What You'll Be Doing

• Facilitate live training webinars that create value and help customers recognize success
• Create engaging training resources such as webinar presentations, eLearning certification courses, infographics and videos
• Develop and grow a thorough understanding of Loopio's products and services
• Keep all Customer Education content accurate and up-to-date
• Ensure a smooth customer experience and consistency between the various tools used for Customer Education
• Manage and record customer live training webinar attendance
• Leverage Loopio's Learning Management System to develop a consistent webinar cadence, track customer attendance and arrange follow-up communications
• Partner Loopio's Product Design and Product Marketing team to be aware of all new product releases and ensure training resources when applicable to customer learning journey are consistently updated
• Constantly seek out expertise from the RFX community to share with our customers
• Work with internal stakeholders across CX to develop an understanding of Loopio's customer training needs

What You'll Bring to the Team

• You have a background in adult education, training, enablement, or communications
• You have experience with educational tools such as course authoring, video editing and graphic design software
• You are comfortable and confident when speaking in front of a large audience with experience in conveying information in a simple and understandable way
• You are highly organized and detail-oriented, with a proven positive track record of managing projects from start to finish
• You pay extremely close attention to details, including spelling and grammar
• You love to teach and can't rest without ensuring all supporting documentation is in place
• You routinely demonstrate a strong desire to get things done and get things done right
• You consistently identify opportunities in every problem, challenge, or situation
• You are masterful in developing relationships and communicating with people
• You will contribute to the positive and fun team environment at Loopio
• You will bring a collaborative mindset, with a willingness to support and learn from team members

Where You'll Work

• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ'd in Canada, with established hub regions around the world where we hire from.

• Our employees (or Loopers, as we call ourselves) live and work in Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru).

• The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).

• We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you
• You'll collaborate with your teams virtually across the UK, India, and North America (we're just a Zoom call and Slack message away) with core sync hours and focus time for headsdown work during the workday
• We encourage asynchronous collaboration to effectively work as a global #OneTeam

Why You'll Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Latticefor our 1:1s and performance conversations
• You will have the opportunity to elevate your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support We encourage experimentation and innovative thinking to drive business impact.
• We offer a wide range of health and wellness benefitsto support your physical and mental well-being, starting day with Loopio.

• We'll set you up to work remotely with a MacBook laptop , a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.

• You'll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam

• Our four activeEmployee Resource Groupsoffer opportunities for employees to learn and connect year-round.

• You'll be a part of an award-winning workplace with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this Hi there, we recognize that all too often, potential candidates don't apply for a position simply because they don't hit every single criteria included in the job description—particularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few), you're self taught in a new role, or you have skills/experience you'd like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team () should you require accommodations at any point during our virtual interview processes.