Customer Success Specialist

7 days ago

Toronto, Ontario, Canada Levitate Full time

At Levitate, we're on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

  • Creating Magic You have the
    persistence
    and
    grit
    to turn ambitious ideas into remarkable outcomes.
  • Showing Customer Empathy You bring
    humble confidence
    , listening deeply, and putting customers first.
  • Making Data-Driven Decisions You pair
    creativity
    with insights to make smarter, faster choices.
  • Focusing on Solutions, Not Problems You approach challenges with
    positivity
    and
    critical thinking
    , always looking for the way forward.
  • Making Small Improvements Every Day You embrace
    coachability
    and
    lean into discomfort
    to grow, improve, and drive lasting change.

Here, you won't just do a job, you'll help create meaningful experiences, solve real problems, and shape the future of our company.

We are excited to announce that we are looking for a Customer Success Specialist to join our team at Levitate. As a Customer Success Specialist, you will manage the full customer journey from onboarding to renewal. You will be responsible for managing customer accounts and ensuring that their needs are met in a timely and efficient manner.

Our ideal candidate is coachable, naturally empathetic, has excellent communication and time management skills, and enjoys working in a fast-paced environment.

Responsibilities

  • Serve as the main point of contact to develop and maintain relationships with customers
  • Provide onboarding and training to new customers to assist them in reaching their goals.
  • Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals
  • Ensure customers get fast time-to-value and are engaged with the product
  • Collaborating with cross-functional teams to resolve customer issues in a timely manner
  • Maintain up-to-date knowledge about company products and services as they evolve

Requirements

  • Organizational and process skills are essential
  • Excellent communication and interpersonal skills
  • Experience in a customer-facing role is preferred
  • Be a problem solver and advocate for clients
  • Ability to work independently and as part of a team

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

  • Paid time off and paid provincial holidays to facilitate strong work-life balance
  • Paid parental leave that provides employees with support and flexibility as they grow their families
  • Extensive benefit options including private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

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