Customer Success Sales Rep

The Customer Success Representative plays a key role in driving sales, fostering customer engagement, and ensuring long-term satisfaction and retention. We are seeking a talented, personable, and customer-focused individual with experience working directly with customers. The ideal candidate is confident, friendly and
excellent communicator,
and able to work both independently and collaboratively within a fast-paced team environment. Your ability to build strong relationships and deliver exceptional service will be central to your success in this role.

Key Responsibilities

·
Drive conversions
by guiding users through the platform—encouraging teachers to complete their profiles and become approved and assisting parents in hiring tutors that meet their needs.

·
Proactively engage with leads
(teachers and parents) to build trust, answer questions, and provide tailored support that encourages platform adoption.

·
Respond to customer inquiries
via phone, email, and social media with warmth, efficiency, and professionalism.

·
Triage and prioritize
incoming communications, ensuring time-sensitive issues are resolved promptly and accurately.

·
Nurture existing user accounts
by maintaining regular touchpoints, offering helpful updates, and ensuring customer satisfaction to boost retention and referrals.

·
Schedule meetings and appointments
for internal and external users using scheduling tools.

·
Maintain detailed records
of all customer interactions and sales activities in the CRM to ensure seamless follow-up.

·
Collaborate with internal teams
to address customer concerns and suggest improvements to service delivery.

·
Identify sales opportunities
and help optimize the customer journey from initial contact to conversion.

·
Assist in developing scripts and messaging
to support outreach, follow-up, and frequently asked questions.

Qualifications

·
Must be proficient in Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint etc.), with the ability to manage documents, reports, emails, and presentations efficiently.

·
Excellent command of English and French
, both written and verbal, with strong communication and interpersonal skills.

·
Must be tech-savvy and quick to learn new tools
, with
basic knowledge of CRM systems
(e.g., HubSpot, Salesforce, or similar).

·
Minimum 2 years of experience in customer service
, plus
1 year in sales or administrative support
; experience in education or startup environments is a plus.

·
Strong written and verbal communication skills
, with the ability to explain platform features and processes clearly and confidently.

·
Highly organized and detail-oriented
, capable of managing multiple tasks, follow-ups, and deadlines efficiently.

·
Experienced with scheduling and productivity tools
, such as Google Calendar, Calendly, or similar platforms.

·
Self-motivated and independent
, able to prioritize tasks and manage time effectively while collaborating with a remote team.

·
Customer-first mindset
, focused on building relationships and ensuring a high-quality user experience.

·
Friendly, approachable, and a fast learner
, eager to grow within the role and adapt to evolving customer needs.

Education

· High school diploma or equivalent required.

· Additional certifications or training in customer service or administration is a plus.

· Post-secondary education in business, communications, marketing, education, or a related field is preferred but not required. Equivalent experience will also be considered.

Must demonstrate excellent verbal and written English communication skills. An English proficiency assessment will be required as part of the selection process.