Hotel General Manager

Overview

Are you a dynamic leader with a passion for hospitality and a talent for inspiring teams? We are seeking an energetic and motivated Hotel General Manager to oversee all aspects of hotel operations, ensuring exceptional guest experiences and operational excellence. In this pivotal role, you will lead a diverse team, manage daily hotel functions, and drive revenue growth while maintaining the highest standards of service. Your leadership will shape the guest journey from check-in to check-out, creating memorable stays that keep guests coming back. If you thrive in a fast-paced environment and have a proven track record in hospitality management, this is your opportunity to make a significant impact

Responsibilities

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and guest services, fostering a collaborative team environment.
• Oversee daily operations to ensure smooth functioning of the hotel, maintaining high standards of cleanliness, safety, and guest satisfaction.
• Develop and implement strategic plans to maximize revenue through effective revenue management techniques such as dynamic pricing and occupancy strategies.
• Manage budgets meticulously, controlling expenses while optimizing profitability across all departments.
• Ensure exceptional customer service by setting high standards for guest relations, handling escalated issues promptly, and promoting a welcoming atmosphere.
• Oversee human resources functions including hiring, training, performance evaluations, and staff development to build a motivated and skilled team.
• Maintain compliance with all safety regulations, licensing requirements, and hotel policies.
• Utilize multi-line phone systems proficiently to handle guest inquiries with professionalism and courtesy while practicing excellent phone etiquette.
• Conduct night audits to reconcile daily financial transactions accurately and efficiently.
• Foster positive relationships with guests by actively engaging in guest relations initiatives and responding to feedback constructively.
• Coordinate with resort or hotel management teams on special events or promotions to enhance guest experiences.

Requirements

• Proven supervising experience within the hospitality industry or hotel management roles.
• Strong background in hospitality management with comprehensive knowledge of hotel operations including front desk procedures, guest services, housekeeping, maintenance, and food & beverage services.
• Demonstrated expertise in revenue management strategies to optimize occupancy rates and profitability.
• Exceptional customer service skills with the ability to handle challenging situations gracefully.
• Leadership qualities that motivate teams, promote teamwork, and foster a positive work environment.
• Experience in budgeting, financial reporting, and human resources management within a hospitality setting.
• Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff.
• Familiarity with hotel management software systems and multi-line phone systems is preferred.
• Strong organizational skills with attention to detail in night audits and operational procedures.
• Hospitality certification or relevant training is advantageous but not mandatory; enthusiasm for continuous learning is essential. Join us as our Hotel General Manager to lead with energy and passion Your dedication will elevate our hotel's reputation for excellence while creating an inspiring workplace where both guests and staff thrive.

Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Work Location: In person