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Manager, Issues Management

3 hours ago

Toronto, Ontario, Canada TD Securities Full time

Work Location:
Toronto, Ontario, Canada

Hours
37.5

Line Of Business
Financial Crime Risk Management

Pay Details
$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
Department Overview
The TD Bank Group Financial Crimes Risk Management (FCRM) Department is responsible for Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF) regulatory compliance and prudential risk management across the TD footprint. We act as proactive and trusted advisors to TD Business Lines, while supporting a consistent, adaptable, and effective culture across the organization, ensuring money laundering and terrorist financing risks are appropriately identified and mitigated. We direct the design, content, and enterprise-wide implementation of TD's AML Program, which also includes ensuring that everyone both understands and complies with economic sanctions and anti-bribery/anti-corruption regulations. Our commitment to being The Better Bank means that we are continually evolving to meet the requirements of an ever-changing regulatory environment, while continuing to provide legendary customer experiences.

Reporting to the Senior Manager, the Manager supports the Senior Manager in the implementation of Issues Management program and establishing strong governance on FCRM owned and impacting issues.

Responsibilities

  • Leads the maintenance and implementation of the FCRM Issues Management Procedures, ensuring adherence and alignment to enterprise requirements.
  • Supports FRCM teams with the issues management system and issues management related activities and provides guidance as required, including the development of tools and training as needed.
  • Represents FRCM in discussions pertaining to issues management processes and/or the issues management system, including participation in system enhancement and change management discussions and activities.
  • Prepares and/or reviews issues management related reporting for various stakeholders, committees, and board.
  • Develops as a subject matter expert on FCRM operations and technology to keep abreast of their issues and escalate as necessary.
  • Leads the analysis of FCRM Program issues and identify trends to inform executive reporting as needed.
  • Develops and implements executive and senior management reporting, as required.
  • Performs validation of AML, Sanctions & ABAC related issues for FCRM.
  • Manages issues management program monitoring and attestation activities, and related processes.
  • Supports external/internal audits of FCRM as applicable.
  • Represents team on projects, as required, to provide guidance and support on issues management and other areas as applicable.
  • Responsible for maintaining updates to applicable policies, procedures, frameworks and methodologies as applicable.
  • Performs ad hoc analysis and participates in regulatory initiatives, special projects, or other activities as assigned.

Qualifications/Skills

  • Advanced degree, professional accreditation, and/or 7+ years relevant industry experience.
  • Experience in a risk management, governance, compliance, AML and issues management.
  • Financial services industry experience and AML experience would be beneficial.
  • Working knowledge of AML/ATF legal and regulatory environment considered as asset.
  • Strong ability to synthesize information, distill and communicate complex information, adapting to the needs of the executive audience.
  • Skills in creating appropriate analysis and reporting, with attention to detail.
  • Strong ability to apply critical thinking and to exercise sound judgement in making decisions, and escalating as appropriate.
  • Excellent written and verbal communication skills, including experience preparing reporting to senior executive audiences.
  • Demonstrated relationship building with a superior ability to make things happen through use of impact and influence and by nurturing key relationships.
  • Effective stakeholder and partner engagement with a professional approach; ability to interact with all levels within the organization.
  • Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
  • Ability to handle confidential information with discretion.
  • Ability to influence others' actions and decisions without express authority.
  • Ability to work successfully as a member of a team and independently.
  • Experience with RSA Archer considered an asset.
  • Proficient with computer applications including Microsoft Office tools (e.g., Excel, PowerPoint, Word, and Project).

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec Only)
Sans Objet