Bilingual Order Management Specialist

7 days ago

Mississauga, Ontario, Canada Smith+Nephew Full time $60,000 - $90,000 per year

Life Unlimited.
At Smith+Nephew we design and manufacture technology that takes the limits off living.

To provide excellent bilingual customer service and sales support for all internal and external stakeholders.To support the processing of all customer orders with efficiency and accuracy. Ensure all tasks and requests are prioritised correctly and processed on time.To be a positive contributor to the team which encourages our core values of Care, Collaboration & Courage.

What will you be doing?

  • Process orders (direct sales & consignment) via email, phone and EDI with speed and accuracy to meet daily cut-off.
  • Process return requests and issue return authorizations.
  • Investigate and resolve customer invoice disputes within 5 business days of the request being made to secure prompt payment.
  • Handle customer enquiries such as order status, tracking information, backorders, and any other general inquiry efficiently and effectively.
  • Manage Customer Master Data and Sales Representative Master Data
  • Process product complaints in accordance with S+N policy and Health Canada regulations.
  • Process loan billings
  • Meet company KPI targets for order entry and accuracy, call handling, complaints handling, customer returns, etc.
  • Communicate any service-related complaints to the Customer Care Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
  • Any other task as required by your manager.

What will you need to be successful?
Education:

  • High School degree

Experience:

  • Minimum 5 years of experience in Order Management and Customer Service.
  • Fluently bilingual: English and French communication skills, written and oral.
  • Good communication and interpersonal skills
  • Ability to multi-task, to meet deadlines; work effectively when priorities are changing rapidly.
  • Working knowledge of Windows and SAP

Required Skills:

  • Communication: Strong verbal and written communication skills, active listening, and the ability to explain clearly.
  • Problem Solving: Ability to identify, analyse and resolve customer issues effectively.
  • Interpersonal: Empathetic and patient, professional and respectful.
  • Teamwork: Ability to work closely with a team; build trust, be honest, reliable, and accountable; shared workload.
  • Adaptability: Ability to adapt to changing situations and rapidly shifting.
  • Time Management: Ability to manage multiple tasks and meet required deadlines.
  • Fast-paced: Ability to keep up, working in a fast paced and demanding environment.

Stay connected and receive alerts for jobs like this by joining our talent community.

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into YouUnlimited, life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer

Stay connected by joining our Talent Community.

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into
You. Unlimited.
, life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.

  • Bilingual Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time $62,600 - $86,000 per year

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.About The...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Bilingual Source Full time $45,000 - $65,000 per year

    Bilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Credit and Collections Specialist

    7 days ago

    Mississauga, Ontario, Canada Professional Staffing Full time $60,000 - $80,000 per year

    Bilingual ( Eng/ FR) Credit & Collections RepresentativeMississauga- 5 days in the office$55K - $70KMy client is currently hiring aBilingual Credit & Collections specialistto join our growing teamROLE & RESPONSIBILITIES Take lead and ownership of assigned portfolioMake and receive collections calls to assess and resolve early and late-stage accountsAssess...

  • Bilingual Accounts Receivable Specialist

    7 days ago

    Mississauga, Ontario, Canada BlueSky Personnel Solutions Full time $60,000 - $80,000 per year

    Job Title: Bilingual Accounts Receivable SpecialistLocation: Mississauga, ONWork Arrangement: On-site, 5 days per weekSchedule: Monday to Friday, 8:30 AM – 5:00 PM (40 hours/week)Our client, a leader in their industry and located in Mississauga, is seeking aBilingual Accounts Receivable Specialistto join their team. In this role, you will be responsible...

  • Bilingual Senior Specialist, Talent Acquisition

    1 week ago

    Mississauga, Ontario, Canada Mackenzie Investments Full time $90,000 - $120,000 per year

    Job DescriptionGrade:  P6Referral Level: Level 1Division:  IGM-RHIGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Mackenzie Investments,...

  • Bilingual Reimbursement Manager

    7 days ago

    Mississauga, Ontario, Canada Shoppers Drug Mart Specialty Health Network Full time $80,000 - $120,000 per year

    Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...

  • Bilingual Reimbursement Manager

    7 days ago

    Mississauga, Ontario, Canada Shoppers Drug Mart Full time $80,000 - $120,000 per year

    Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...

  • Bilingual Clinical Specialist

    2 days ago

    Mississauga, Ontario, Canada RBC Insurance Full time $80,000 - $120,000 per year

    Job DescriptionWhat is the opportunity?As a bilingual Clinical Specialist, you will analyze medical information related to disability claims in a collaborative, multi-disciplinary digital environment. You will work closely with claim adjudicators, physicians and rehabilitation specialists to provide expert input, set clinical direction and implement clinical...

  • Bilingual HR Benefits Program and Disability Specialist

    7 days ago

    Mississauga, Ontario, Canada BlueSky Personnel Solutions Full time $60,000 - $90,000 per year

    Job Title: Bilingual Benefits Program and Disability SpecialistLocation: Mississauga – OnsiteFull-time – PermanentThe Bilingual HR Benefits Program and Disability Specialist is responsible for the administration of group health, dental, vision, and disability benefits, as well as the management of workplace injury claims (WSIB/WCB). Acting as a trusted...

  • Specialist, Licensing

    2 days ago

    Mississauga, Ontario, Canada Element Fleet Management Full time $62,600 - $86,000

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.About the...