Registry Agent

AMA - Alberta Motor Association5 days ago

Greater Calgary Metropolitan Area

Mid Level

part_time

50% off AMA memberships, driver education, registry services

Unlimited learning: full Udemy access and dedicated development time

WHATEVER YOU DO, YOU Do It RIGHT. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If this sounds like you, then you're just the kind of person we're looking for in our Registries team. We need someone who is as comfortable working with people as they are with policies. A welcoming face who goes above and beyond to help our members with registry and membership products and services. You might say that our ideal candidate is part detective, part problem-solver, part psychic and a local travel bug — in other words, you enjoy taking the time to understand and anticipate members' needs then dig deep to find just the right answers, no matter what team in the city needs your particular set of skills.

A Place to Belong AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless

About Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:

• Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.

Who You Are

• You love the fact that every day on the job is different from the last – and you're excited at the opportunity to always be learning something new, often in new environments too.
• You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
• You've got mad skills when it comes to thinking on your feet in a fast-paced environment.
• You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace.
• You've made it your personal mission to take customer service to the highest possible level.
• You actually like staying on top of the latest policies and procedures (you're kind of a nerd that way).

How You'll Make An Impact

• Report to the Manager of Member and Travel Services.
• Provide outstanding service and relevant solutions to our members, keeping on top of and promoting appropriate AMA products and services
• Complete registries, membership, product and service transactions – accurately, confidentially and in a timely manner.
• Provide qualified assessment of Alberta Health and Wellness applications.

What You Bring To The Table

• You're at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You've got strong communication skills, and sales or customer service experience. Along with a commitment to learning.
• Your awesome attitude and genuine desire to help people is what matters most in this job. If have the below certifications, great If not – don't worry we will train you
• General registry skills certification (Basic)
• Commissioner for Oaths (Registry-related business only)
• Marriage License Commissioner
• AHW certification
• Corporate Registry certification

Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact . We'll work with you feel supported throughout your journey with us.

Work Model In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Consumer Services

AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta's largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we're focused on our member's needs and guided by their values to provide products, services and advocacy to help them live confidently.

Anyone here will tell you that we're a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That's not just a catchy phrase, we live it every day through simple gestures.

Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who's having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other

Taking care of one another, encouraging one another. It's what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, "Am I treating this member or colleague like a close family member or friend?" with every interaction, you're our kind of people