Manager, Client Services

2 days ago

Hamilton, Ontario, Canada Community Living Hamilton Full time $80,000 - $120,000 per year

Community Living Hamilton (CLH), a busy and vibrant organization that supports 1,600 adults and children with diverse abilities thrive in the community. We have an opening for the role of Manager, Client Services in Residential Supports within our agency.

ORGANIZATION PROFILE – CLH is the region's largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community and, ultimately, build great lives.
This is an exciting time to join Community Living Hamilton. We have redefined our Mission, Vision and new Values and are in the process of establishing a new strategic plan for the next three to five years. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports and services designed for children.
ROLE
The Manager, Client Services provides oversight within the residential portfolio.
This position reports to the Senior Manager, Client Services who provides oversight to: Group Living, Supported Independent Living, Adult Respite, and Dragonfly lodge programs and services to individuals with a developmental disability.

The role is responsible for the overall management of our Group Living Residential Portfolio offered by our agency across the greater Hamilton area. They will:
  • Provide leadership and management- oversight of a team of Director Support Facilitators; respond to inquiries, requests/concerns, address and resolve issues when supporting staff.
  • Ensure performance management protocols are adhered to in relation to the responsibilities and requirements of the employee's position.
  • Develop, maintain and promote a high level of quality service delivery.
  • Lead and supervise the program staff.
  • Ensure programs meet all internal and external reporting requirements.
  • Manage day-to-day administration of the programs.
  • Provide enhanced program development, planning and evaluation.
  • Promote community and stakeholder engagement.
  • Have working knowledge of the Employment Standards Act, applicable labor laws, and Collective Agreements.
QUALIFICATIONS
  • We're looking for an enthusiastic and engaging team player with the following:
  • Degree or diploma in Developmental Services, Social Services, or Management, or equivalent education and experience.
  • Previous experience working with people with special needs.
  • Minimum 5 years experience in a management, supervisory or team leadership role.
  • Demonstrated experience developing and implementing dynamic and engaging programs for and with people with special needs.
  • Highly skilled in client/family liaison and stakeholder engagement.
  • Excellent interpersonal and communication skills (both verbal and written).
  • Knowledge of relevant legislation in Developmental Services as well as demonstrated experience with Quality Assurance Measures.
  • Previous experience managing in a unionized environment is preferred.
  • A commitment to inclusion and empowerment for people with special needs.
  • A valid driver's license and access to reliable transportation.
  • Proof of Full COVID-19 Vaccination.
  • Fluency in a language other than English is an asset.
THE RIGHT PERSON FOR THIS ROLE WILL BE:
  • A strategic thinker who is also capable of end-to-end tactical execution.
  • Able to communicate a vision clearly, inspire others to achieve results.
  • Innovative and a life-long learner.
  • Analytical and capable of integrating and interpreting a variety of data in order to leverage best-practices and achieve business goals.
  • A collaborative role model for frontline staff.
  • Expert facilitation and conflict management skills.
  • A multi-tasker with the ability to be creative and problem solve – able to execute under deadline pressure.
  • Committed to personal accountability.
  • A passionate advocate for people with special needs and their families.
This individual will be required to work weekends, afternoons, and days. They will provide on-call support after hours – onsite at the locations in the region of Hamilton.

  • Client Service Manager, Commercial Insurance

    1 day ago

    Hamilton, Ontario, Canada BFL CANADA Full time $80,000 - $120,000 per year

    We offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do...

  • Client Service Administrator

    1 week ago

    Hamilton, Ontario, Canada e4d264b4-31a4-43d6-8a35-65e746129f27 Full time $50,000 - $72,500 per year

    Client Service Administrator(Job Number: Primary Location:ON-HamiltonAdministrationEmployee Type:Full-TimeDescription:Make a Meaningful Difference Every Day - Join Bayshore's Client Services TeamBayshore HealthCare is a leading Canadian provider of home and community health care services and is a privately owned company. Bayshore is honored to showcase its...

  • Client Service Coordinator

    2 weeks ago

    Hamilton, Ontario, Canada State of Montana Full time $45,000 - $65,000 per year

    To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at  .The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance.The Office of Public Assistance (OPA) administers state and federal...

  • Client Service Associate, Private Wealth

    6 days ago

    Hamilton, Ontario, Canada BMO Full time $35,900 - $66,300

    Application Deadline:11/04/2025Address:999 Upper Wentworth St, #0135B Job Family Group:Wealth Sales & ServiceSupports one or more Nesbitt Burns Investment Advisors (IAs) and IA Team and staff, and Private Wealth operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A...

  • Key Account Manager

    1 week ago

    Hamilton, Ontario, Canada Scandinavian Building Services Full time $28,000 - $86,000 per year

    Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service,...

  • Key Account Manager

    1 week ago

    Hamilton, Ontario, Canada Scandinavian Building Services Full time $60,000 - $90,000 per year

    Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service,...

  • Field Service Manager

    7 days ago

    Hamilton, Ontario, Canada Purity Gas Full time $80,000 - $120,000 per year

    THE ROLE [JOB SUMMARY]The Field Services Manager is responsible for leading the entire field service organization, including both the fi eld technicians and the internal service administration team. This role ensures that all service operations, from commissioning to preventative maintenance and emergency response, are executed safely, efficiently, and...

  • Assistant Key Account Manager

    2 days ago

    Hamilton, Ontario, Canada Scandinavian Building Services Full time $45,000 - $70,000 per year

    Scandinavian Building Serviceshas been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate,...

  • Assistant Key Account Manager

    2 days ago

    Hamilton, Ontario, Canada Scandinavian Building Services Full time $60,000 - $90,000 per year

    Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service,...

  • Rehabilitation Services Manager

    1 week ago

    Hamilton, Ontario, Canada ABI Rehabilitation New Zealand Full time $60,000 - $90,000 per year

    Position description Apply nowShareRehabilitation Services ManagerPart-TimeHamilton LocationDynamic teamPersonal and Professional DevelopmentABI Rehabilitation currently has a part-time (0.4 FTE) vacancy for a Rehabilitation Services Manager in our Hamilton service. The Rehabilitation Services Manager has the responsibility for ensuring the delivery of best...