Parts Operations Lead

COMPANY OVERVIEW

Join the Trailcon Leasing team, a leading provider of trailer leasing, rental, and maintenance services in Canada. With over 30 years of experience and a commitment to excellence, we offer a dynamic work environment where employees thrive. With locations in Ontario, British Columbia and Alberta.

We are proud to have been recognized as a Great Place to Work for seven consecutive years, showcasing our dedication to creating a supportive and engaging workplace. If you're looking for an opportunity to grow with a trusted industry leader, we want to hear from you

Trailcon Leasing is currently hiring a Parts Operations Lead for our location in Woodstock ON. This role starts with much of the work in parts to learn the system and processes. Working closely with the Service Manager to grow and develop into an active operations lead for the shop and a stepping stone to a managerial role.

Available Shift: Monday – Friday

Why Should You Work for Us?

• Comprehensive Benefits 100% company paid (Medical, Dental, Vision, Health, AD&D, STD/LTD, Life Insurance)
• 3 weeks vacation and 5 wellness days
• Above average industry wage rates
• Great work life balance
• Safety Boot Allowance
• Year-round work
• Stable career
• Caring environment and company culture
• RRSP program

RESPONSIBILITIES:

• Ensure parts department operates normally with minimal delays due to lack of parts on hand
• Prepare and issue POs to vendors
• Pick up and deliver parts when and where required
• Monitor and control inventory levels
• Lead monthly and yearly cycle counts and inventory re-order products
• Put orders away and maintain a clean and organized parts room
• Empty/load and keep parts truck clean
• Utilize the min max report to create a list for out-of- stock parts
• Transfer parts to appropriate inventory location including mobile units
• Pick up cores and drop off cores as needed
• Comply with all relevant legislation, including safe operation, carriage of goods, occupational health and safety initiatives, and transportation of dangerous goods
• Review and process vendor invoices in a timely manner -resolve issues as they appear

· Efficiently dispatch technicians and prioritize workloads to algin with customer expectations

· Approve work orders, review completed tasks and conduct daily audits to ensure high-quality service

· Cultivate new and existing business opportunities while nurturing customer relationships, providing solutions to local and national accounts

· Manage and service incoming customer requests, schedule in-house repairs, and ensure minimal downtime for mechanics to maximize customer satisfaction

· Update the system with accurate inbound and outbound data related to trailer rentals and repairs, oversee the RTMI process, update rental agreements, and submit them to customers and the driver shunt log efficiently

· Oversee customer projects to ensure timely and satisfactory completion

· Maintain clear and consistent communication with customers regarding equipment availability and downtime/uptime

QUALIFICATIONS:

· Minimum two (2) years of related experience and/or training in the transportation industry, or an equivalent combination of education and experience

· Previous 310J technician, trailer parts experience and/or training in machine shop parts is considered an asset.

· Valid driver's licence with a clean driving abstract

· Strong computer proficiency with Microsoft Excel, Word, Adobe, Microsoft 365, and Microsoft Teams

· Strong interpersonal skills and a proven track record in customer service

· Excellent attention to detail and strong organizational skills

· Exceptional written and verbal communication abilities

· Ability to work well under pressure and meet tight deadlines while maintaining high service standards.

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to perform basic mathematical calculations, including whole numbers, fractions, and decimals.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Trailcon is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $75,000.00-$80,000.00 per year

Work Location: In person