Quality Controller

1 week ago

Orillia, Ontario, Canada Pattison ID Full time $60,000 - $90,000 per year

Overview

To ensure that all products leaving the manufacturing facility meet design specifications, quality standards, and installation requirements, while proactively preventing non-conformities through effective inspections, root cause analysis, and continuous improvement initiatives.

Key Responsibilities

  • Quality Control on the Shop Floor

  • Conduct in-process and final inspections of signage and architectural products before shipping.

  • Verify that each unit matches design specifications, client requirements, and installation drawings.
  • Identify, document, and report any deficiencies, defects, or deviations from standards.

  • Approve or reject products based on established quality criteria.

  • Root Cause Analysis & Prevention

  • Investigate the root cause of non-conformities using structured problem-solving methods (e.g., 5 Whys, Fishbone Diagram).

  • Collaborate with Production, Design, and Installation teams to implement corrective and preventive actions.
  • Maintain a non-conformity log and track the effectiveness of corrective measures.

  • Recommend process or material changes to eliminate recurring quality issues.

  • Cross-Department Quality Handover System

  • Develop and implement a "department-to-department" quality sign-off process, ensuring that:

    • Each department verifies and approves work before passing it forward.
  • All work meets project specs, documentation requirements, and visual standards.

  • Train department leads and staff on handover inspection criteria and the importance of internal quality assurance.

  • Field Installation Readiness

  • Ensure products are fully compliant with installation requirements to minimize adjustments, modifications, or delays on-site.

  • Provide clear installation notes or flags when special handling or sequencing is needed.

  • Continuous Improvement & Training

  • Propose and lead quality improvement projects to reduce NCs and rework.

  • Provide quality awareness training for production staff, focusing on:
    • Specification compliance.
  • Common defects and how to prevent them.
  • Importance of first-time-right production.
  • Stay up to date with industry best practices in signage and architectural fabrication quality.

Performance Metrics

  • Reduction in non-conformities per month.
  • Reduction in rework hours and re-shipping costs.
  • Percentage of products passing final inspection without defects.
  • Number of installation site issues reported.
  • Employee compliance with handover sign-off process.

Qualifications & Skills

  • Experience in manufacturing quality control, ideally in signage, architectural products, or related industries.
  • Training or certification in quality management (e.g., ISO 9001, Six Sigma, or equivalent).
  • Strong knowledge of fabrication processes, materials, and finishing techniques.
  • Skilled in reading and interpreting technical drawings.
  • Proficient in root cause analysis and corrective action planning.
  • Strong communication skills to work effectively across departments.
  • Ability to work independently and take initiative.

Authority

  • Authority to stop production or shipment of products that do not meet quality standards.
  • Authority to request rework or adjustments before release.
  • Authority to recommend changes in processes or materials to improve quality outcomes.

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