Operations HVAC Client Service Representative

Find Your Limitless with Reliance
By joining Reliance as a
HVAC Client Service Representative
you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for team members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways.

If you're ready to find your limitless – join us

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Process and verify warranty claims, invoices, inventory, deletions and exception handling, builder orders, and order parts and equipment
• Investigate orders and process any payables for one more core location
• Validate the Branch's Accounts Receivable activities
• Utilize CRM platform to ensure that installation appointments contain accurate details pertaining address, full name, and payment methods
• Inform Union Gas of any reported infractions
• Upload invoices, service work orders and equipment return in Image Now
• Accurately manage petty cash and prepare cheque requisitions and expense forms for managers and team members
• Provide warehouse support when needed

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination
• And award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance
• 1 to 2 years of experience in an administration role, preferably in a customer service environment
• Strong interpersonal skills with the ability to work well in a team environment
• Outstanding communication and customer service skills
• Exceptional attention to detail and the ability to follow a task through to completion
• Strong computer skills including Microsoft Office programs
• Experience within the HVAC industry would be an asset

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit