Director, Community Operations

Position Title:    DIRECTOR, COMMUNITY OPERATIONS

Reports to: Executive Director, Infrastructure & Facilities

Supervision of:  Manager, Public Works & Infrastructure

Manager, Safety & Security

Job Overview

Reporting to the Executive Director, Infrastructure and Facilities, the Director, Community Operations has strategic and operational responsibility for the Haisla Nation Council's Community Operations department, including Public Works and Infrastructure and Safety and Security. Within this department, the Director is responsible for planning, developing, managing, and maintaining projects that meet the diverse needs of the community while respecting cultural values, promoting social inclusion, and empowering individuals and families to thrive. The Director, Community Operations, guided by the Haisla Nation Council's mission and the Executive Director, Infrastructure and Facilities, will influence the strategic direction of the department. Working closely with a wide variety of internal and external partners, the Director, Community Operations must consistently connect with colleagues and members to ensure they are accurately representing the Nation's vision, beliefs, and ideals.

The Director, Community Operations is responsible for the leadership, management, and supervision of the Manager, Public Works and Infrastructure and Manager, Safety and Security.

Organizational Status

The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 2023+ people, with approximately 700 living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

The Community Operations department ensures the Haisla Nation community thrives in a safe, secure, and well-maintained environment by delivering essential public services, maintaining critical infrastructure, and safeguarding the health and safety of all community members. 

Duties & Responsibilities

Strategic Leadership: The Director, Community Operations collaborates with the Executive Director, Infrastructure and Facilities to develop the strategic and operational plans for the Community Operations department in alignment with organization-wide objectives.

• Participate in strategic planning initiatives with the Executive Directors and Directors.
• Develop and implement the Community Operations strategic and operational plan (showing key milestones, goals, and budgets).
• Monitor progress of the Community Operations strategy and plan and recommend strategies to mitigate risks and address issues so that work is completed within approved timelines with intended benefits.
• Ensure the development and delivery of high-quality services and outcomes that are consistent with the mission, principles, values, policies, and procedures.
• Recommend and lead new initiatives in alignment with current trends in the field and the Haisla Nation Council's vision to ensure a high quality of life for all community members.
• Integrate principles of environmental sustainability and stewardship into all aspects of Community Operations practices to minimize ecological impact and promote resilience.
• Implement proactive maintenance programs to preserve the longevity and functionality of existing assets, minimizing downtime and operational disruptions.
• Participate as an organizational representative in collaborative partner networks and in related community, social, and economic development activities.
• Provide analyses, recommendations, and/or reporting to the executive leadership team as requested. 

Departmental Leadership: The Director, Community Operations oversees and manages the strategic operations of the Community Operations department.

• Work with departmental staff to oversee and ensure adherence to department purpose, principles, policies, and procedures.
• Oversee the management and monitoring of the Haisla Nation Council's public work and safety and security projects that align with the department's mandate.
• Build the capacity of departmental staff to effectively deliver on department goals and ensure service delivery is cohesive, efficient, and aligned with strategic objectives.
• Work with internal and external service providers to ensure programs are relevant, coordinated, and integrated within larger systems of care (when relevant).
• Implement appropriate monitoring and evaluation frameworks for all departmental deliverables to drive continuous improvement and impact of the Haisla Nation Council's services.
• Develop and maintain departmental policies and procedures.
• Ensure all required reporting is completed accurately and on time.
• Collaborate with external partners to inform service delivery and ensure the organization's services are consistently presented positively.

Financial & Risk Management: The Director, Community Operations develops and oversees the department's budgets, ensuring sound financial management, while also minimizing any risk to the Haisla Nation Council.

• Develop and monitor departmental budgets and reporting requirements.
• Direct departmental staff in maintaining appropriate fiscal controls to ensure operations are within the scope of the annual budget.
• Liaise with the Finance department to ensure financial metrics are identified and tracked for optimal fiscal reporting and performance.
• Ensure that effective risk management activities are developed, implemented, and evaluated.
• Ensure departmental activities are in compliance with policies, procedures, and legal standards.

People Leadership: The Director, Community Operations supports the capacity and capability of their direct reports, including their professional development. The Director, Community Operations is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure services achieve intended benefits and meet expectations.

• Foster a respectful workplace and cooperative working relationships with all employees.
• Ensure employees are appropriately trained and aligned with the Haisla Nation Council's mission, vision, values, policies, and procedures.
• Develop and lead a high-performing team, supporting both personal and professional development through effective coaching and mentoring.
• Work with the HR department to identify capacities needed (skillsets and competencies) to achieve departmental goals.
• Lead the hiring, evaluation, professional development, discipline, and dismissal of managers within the department.
• Build the capacity of managers and other departmental staff by implementing processes for orientation, training, and performance appraisal.
• Monitor the attendance of managers within the department and manage attendance issues including absenteeism, authorizing overtime, leave requests, vacations, etc.
• Work with the HR department to ensure human resource and labour relations processes are effective, efficient, and timely.
• Work with the HR department to ensure the workplace meets all health and safety guidelines.
• Lead and attend required departmental and other related meetings with staff and the community.
• Serve as a role model regarding the organization's values and leadership principles.

Skills & Qualifications

• Bachelor's degree in a related field, or an equivalent combination of training and experience.
• 7 to 10 years of experience providing organizational and operational leadership, particularly as it relates to community infrastructure.
• Experience working for a band government or Indigenous organization is an asset.
• Ability to set goals and develop a strategic plan and shared vision for the department.
• Ability to provide strategic direction and leadership to direct reports and ongoing support for their performance and development.
• Strong proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results.
• Strong people leadership skills, including experience with building and leading high-performing teams.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).

 Extended health and dental coverage 

• Pension matching up to 5.5%
• 10 days of standard vacation 
• 5 days of paid self-care days
• 10 days of paid sick leave 
• 10 paid days during the Christmas office closure
• 5 paid days of other leave for personal matters (e.g., medical appointments or household emergencies) 
• Professional development and training opportunities
• Employee assistance program (EAP)
• Cultural leave and wellness initiatives

Salary Range: $109, $134,000.00 annually  

Position Type: Full-time, permanent  

Closing Date: Will remain open until the position is filled.  

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.