IT Support Specialist

1 day ago

Calgary, Alberta, Canada AbaData Full time US$60,000 - US$80,000 per year


About AbaData
AbaData is a leading mapping and data visualization company specializing in delivering cutting-edge surface data solutions for the energy, environmental, renewables, and utilities sectors. Our platform integrates advanced data layers with innovative software, leveraging AI and Machine Learning to provide smarter insights and automation. By harnessing these technologies, we help clients streamline their operations and make data-driven decisions with greater efficiency. We're passionate about using technology to simplify complex challenges.  
 

Position Overview
We are seeking an IT Support Specialist to join our growing company and team. You will provide advanced technical support for organization-issued Windows-based IT support used by our field-based clients. This role handles escalated incidents from Tier I support and is responsible for diagnosing and resolving complex device, application, connectivity, and access issues. 


Responsibilities: 

Provide Tier II support for Windows 10/11 tablets, including OS updates, reinstallation, drivers, and general maintenance Troubleshoot and resolve Citrix Workspace and Virtual App issues, including installation and certificate-related access problems Support mobile connectivity, including SIM activation, APN configuration, Wi-Fi, and mobile network troubleshooting Diagnose and resolve GPS and location-service issues, including hardware, software, and sensor calibration Provide Azure Active Directory support, including password resets, user provisioning, and role-based access Deliver clear, effective technical support to field-based employees and explain solutions in plain language Create and maintain simple, repeatable troubleshooting guides and documentation Escalate unresolved issues as needed and collaborate with Tier I, Tier III, and other stakeholders. 


Qualifications: 

3–5 years of experience in an IT Support, Service Desk, or Desktop Support role, with Tier II responsibilities Bachelor's degree or Diploma in Information Technology, Computer Science or a related field Strong experience supporting Windows 10/11 tablets or mobile devices Hands-on experience with Citrix Workspace and Virtual Apps Working knowledge of certified-based authentication, mobile networking, GPS systems, and/or device drivers. Experience supporting Azure Active Directory Proven ability to support non-technical users, particularly those working in field or remote environments Self-motivated, detail-oriented, and able to work autonomously in a fast-paced environment. 


Why Join AbaData 

Opportunity join a growing Energy Tech company headquartered in Calgary and support critical field operations through meaningful technology work Collaborative and supportive team environment with career growth opportunities A competitive salary with a comprehensive benefits plan and a flexible health spending account. Flexible paid time off and complimentary parking. Regular team building events and in-person socials with our Western Canadian offices. 

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