Program Support Assistant

2 weeks ago

Ajax ON LT N, Canada JLN HVAC SOLUTIONS Full time $25,600 - $52,800 per year

Program Support Assistant

Job Category: Program Support Assistant

Work Location: Remote

Job Duration: Casual

Salary: $20 - $25 Hourly

Number of Positions: 1

Motto: Excellent Service every time

JLN HVAC Solutions Inc. is seeking a dedicated Program Support Assistant to join our team. In this role, you will serve as the vital link between our company, our customer service representatives, our technicians, and our customers. Your responsibilities will include completing administrative work, quality assurance, training of CSR, writing in house policies, and other duties as assigned.

We are looking for someone who is genuinely excited to work with our team, who enjoys training, administrative work, is patient, empathetic, and fosters a communicative approach. If you understand the importance of effective communication, can advocate for your team when needed, and are passionate about providing excellent service, we encourage you to apply for this position.

Key Responsibilities:

Administrative and Operational Support

Co-ordinate and assist with the day-to-day operations of programs and projects

Prepare, review and maintain documentation, polices and procedures

Support staff with logistics, communications, training, follow-up and onboarding

Prioritize tasks and manage multiple responsibilities simultaneously

Build and maintain strong, trust-based relationships through clear and open

communication.

Provide precise, accurate, and comprehensive information using appropriate tools

and methods.

Address customer complaints by offering suitable solutions and alternatives within

set timeframes; ensure follow-up for resolution.

Adhere to established communication procedures, guidelines, and company policies.

Additional Ad Hoc tasks as required

Data and Record Management

Develop, input and maintain company policies and procedures

Ensure data accuracy and maintains data tracking systems

Compiles reports and statistics for management

Communication and Coordination

Communicate updates, reminders and information to teams

Co-ordinate between departments (CSR, Technicians, Management)

Draft correspondence

Quality Assurance and Training

Serve as the first point of contact for customer service representatives

Screen resumes, schedule interviews, and co-ordinate hiring and onboarding

Facilitates training for customer service representatives

Provide accurate information about our program to customer service

representatives

Qualifications:

Strong organizational skills with the ability to multi-task, prioritize, and manage time

efficiently.

Be open to feedback and take initiative

Excellent communication and interpersonal skills

Attention to detail and accuracy

Strong phone communication skills coupled with active listening abilities.

Demonstrated experience in training and quality assurance

Ability to work independently and as part of a team

Proficiency in using Office programs is preferred.

Competence in computer operations and software applications.

Familiarity with CRM systems and best practices.

Excellent verbal and written communication skills.

High School Diploma

Equity and Diversity: JLN Hvac Solutions fosters diversity, inclusion and belonging within our organization.

Accommodation: Disability-related accommodation during the applications process is available upon request.

How to apply:

Please forward your application including resume and cover letter to

Job Types: Part-time, Casual

Pay: $20.00-$25.00 per hour

Expected hours: 10 – 20 per week

Work Location: Hybrid remote in Ajax, ON L1T 4N5

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