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Service and Installation Manager

17 hours ago

Vernon BC, Canada Vernon Air Conditioning, Plumbing and Electrical Services Full time

Service and Installation Manager – Lead Our 5-Star Team

Required Credentials: Red Seal Refrigeration & Air Conditioning and Gas A or B Fitter

Location: Vernon, BC

Hours: Monday to Friday (daytime hours with occasional after-hours support as needed)

Wage: $60/hour plus negotiated bonuses

Signing Bonus: $5,000.00 paid after completing a 3 month probationary period

Vacation: Accrued vacation - 2 weeks for the first year, 3 weeks during the second year, and then 4 weeks starting in the third year.

Benefits: Eligible after 3 months

About Us

At Vernon Air Conditioning, Plumbing & Electrical Services, we've built our reputation on doing things right. Delivering exceptional workmanship, genuine care, and stellar client service from the very first hello.

We're proud to be a locally owned and operated company serving Vernon and the surrounding communities. Our clients know us for our professionalism, reliability, fair pricing and high-quality service, and our team members know us for our kindness, respect, and supportive environment.

With over 500 five-star reviews, we hold ourselves to the highest standards - built on trust, consistency, and doing what's right for our clients every time. As we continue to grow, we're looking for a Service Manager who can uphold (and elevate) the five-star experience that earned our reputation.

About the Role

We're looking for a calm, capable, and people-focused Service Manager with strong HVAC/R field experience, proven performance, and confident leadership.

In this role, you'll lead a high-caliber team of skilled technicians and help them continue to do their best work through clear direction, strong support, and a consistent focus on training, safety, quality, and client care.

This is a great fit for someone who's technically strong, highly organized, and comfortable guiding a fast-moving service department while maintaining exceptional client service standards.

Applicants must meet the following:

  • Red Seal Journeyman Refrigeration & Air Conditioning Mechanic
  • Gas A or Gas B Fitter certification
  • 10+ years commercial, residential or combined HVAC/R
  • Strong technology skills (comfortable with tablets/phones, dispatch software, digital work orders, email/calendar, and troubleshooting apps/tools)
  • Legally entitled to work in Canada

Bonus:

  • Experience as a Service Manager and/or Lead Technician

What You'll Do: Service Leadership & Team Support

  • Lead a high-caliber team of service and installation technicians with clear direction, coaching, and troubleshooting support
  • Help set the tone for a respectful, accountable, high-performing team culture
  • Support training, mentoring, and consistent standards across workmanship and client experience

Client Experience & Service Excellence

  • Handle escalations calmly and professionally, focusing on fair solutions and clear communication
  • Ensure clients receive proactive updates and a true five-star service experience
  • Maintain quality control and consistency across service calls, paperwork, and follow-up

Scheduling, Workflow & Operational Excellence

  • Work closely with CSR/dispatch to prioritize calls, assign the right tech to the right job, and keep days running smoothly
  • Review work orders for accuracy, completeness, and proper documentation (notes, photos, parts, recommendations)
  • Identify patterns and opportunities to improve efficiency, reduce callbacks, and strengthen internal systems

Safety & Standards

  • Promote safe work practices, code compliance, and company standards
  • Support clean documentation and consistent procedures across the team

What You Bring

  • A steady, solutions-first mindset — you can manage busy days with poise and clarity
  • Strong communication skills (with technicians, clients, and internal teams)
  • Excellent organization and prioritization — you know what matters most right now
  • Pride in doing things right the first time, and helping others do the same
  • A long-term mindset — you enjoy building and improving something over time

This role is ideal for someone looking for a long-term fit who values consistency, leadership, and shared success. It may not be the best match for someone seeking short-term work or a highly flexible schedule.

Why You'll Love Working Here

  • Competitive Pay
  • Vacation Accrual: Earn time off as you grow with us
  • Health & Dental Benefits: Available after 3 months
  • Positive Company Culture: Kind, respectful team environment with high standards
  • Intentional Growth: We're growing thoughtfully and building a strong leadership team
  • Community Reputation: Join a company people trust - and a team you're proud to represent

How to Apply

If you're an experienced HVAC/R leader who takes pride in five-star service and wants to help a great team grow, we'd love to hear from you.

Please send your resume and a brief cover letter to with the subject line:

"Service Manager Application – [Your Name]"

Application Detail Check:

Candidates who have carefully reviewed this job posting in full will include the following in their cover letter:

A brief coaching phrase you often use to support technicians during difficult calls (one sentence is perfect).

Job Type: Full-time

Pay: $60.00 per hour

Expected hours: 40 per week

Work Location: In person