Systems Analyst

Work Type: Full Time

Position: Systems Analyst, Integration Technologies Digital Services, Technical Management

Location: WRHN @ Midtown (formerly Grand River Hospital, KW Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary :

Reporting to the Manager , Systems and Technical Services, the Systems Analyst is responsible to plan and manage a variety of projects, technical support for the WRHN Server and infrastructure environments as well as planning, analysis and design work to ensure the efficient sharing of information between clinical and corporate systems. Other responsibilities include providing support to operations through active engagement of clinical, business and project stakeholders and utilization of change and project management principles to achieve stable and reliable infrastructure platforms.

Key Accountabilities and Responsibilities:

VMware & Virtualization Support

• • Build, maintain, and monitor virtual machines and templates using VMware.
• Administer virtual environments including performance tuning, resource allocation, and capacity planning.
• Troubleshoot and resolve issues related to virtualization platforms.
• Server Infrastructure Management
• • Install, configure, and maintain Windows and Linux servers.
• Monitor server performance, logs, diagnostics, and conduct capacity planning.
• Perform patch management, firmware updates, and system hardening.
• Support SAN systems and enterprise storage solutions.
• Backup & Recovery
• • Administer backup and recovery systems using tools like Veeam, Wasabi, and Windows Backup.
• Ensure data integrity and availability through regular backup testing and disaster recovery planning.
• Security & Compliance
• • Monitor and manage IT security systems including firewalls, endpoint protection, and intrusion detection.
• Conduct system audits and risk assessments; implement corrective actions for vulnerabilities.
• Maintain compliance with organizational and regulatory security policies.
• System Design & Implementation
• • Analyze, design, and implement new infrastructure solutions.
• Plan and execute system upgrades, migrations, and lifecycle replacements.
• Document workflows, procedures, and infrastructure configurations.
• Technical Support & Collaboration
• • Provide tiered support for infrastructure and application issues.
• Collaborate with other IT teams and stakeholders to ensure efficient system operations.
• Train staff on new technologies and maintain documentation for knowledge sharing.
• Additional Responsibilities
• • Work collaboratively with technical teams in the design of technical architectures of integration solutions for WRHN and partner hospitals.
• Identify and troubleshoot technical problems.
• Solve computer problems, test cost-effective solutions, and provide support to ensure efficient daily operation of the organization's network and computer systems.
• Work with users to identify system requirements; develop processing procedures and systems modifications to meet these specifications.
• Develop and maintain systems documentation and procedures.
• Ensure system integrity, performance, security, and availability including disaster recovery.
• Contribute to risk analysis, prioritization, and mitigation strategies.
• Participate in RFP / RFQ procurement processes.
• Maintain and support security of integration solutions ensuring that all data is transmitted in a secure manner that complies with ministry requirements.
• Coordinate vendor activities related to system maintenance and installations.
• Work collaboratively with Information Services technical and clinical analysts.
• Support quality improvement processes by identifying opportunities for improvement and supporting all quality improvement activities.
• Position Requirements:
• University Degree in a computer related field or 2 year College Diploma in a computer related field or equivalent relevant experience
• Minimum five years relevant work experience.
• Experience with the distribution of confidential data over a secure connection such as an encrypted VPN connection.
• Experience documenting and maintaining configuration and process information.
• Experience with Linux or Unix is an asset.
• Healthcare experience considered an asset.
• Ability to work independently without intensive oversight
• Strong oral and written communication skills ·
• Emphasis on sharing of knowledge through good communications and written documentation
• Hands-on software and hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Good attendance record
• Application Instructions:
• EMPLOYEES OF LEGACY ST. MARY'S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.
• As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.
• Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
• Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
• International Applicants
• If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
• We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.