Scheduling Supervisor

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we
CARE

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Job Skills / Requirements
*Position:*
Scheduling Supervisor

*Shift:*
Temp Full-Time

*Hours:*
Friday //Saturday //Sunday //Monday

*Pay Rate:*
$21.00hour

*Location:*
Etobicoke (Paladin Branch Office)

*Internal Posting Date:*
November 21, 2025

*Internal Closing Date:*
November 28, 2025

*External Closing Date:*
December 5, 2025

The Operations Scheduling Supervisor is responsible for supervising all employee's schedules. All OSSs will be responsible to generate a call list to fulfil the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have two positions available. Please see below for additional details.

*Why Choose Paladin*

• Benefits & Other Perks
• Opportunities for Growth & Advancement

Job Duties

• Assist to client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner.
• Maintain positive internal and external relationships with the team and understand company policy and procedure.
• Supervised field staffs' schedule, available shifts, and training compliances using ERP based software.
• Responsible for communicating internal management with service coverage status and fulfill the contractual obligation by providing coverage updates.
• Responsible for making outgoing calls to contact on call field employees and supervisor their schedule.
• Responsible to record and keep a track of coverage statics and ensure all of employees are getting schedule while adhering compliance requirement for each contract.
• Identify and assist field employees with their re-cert training schedule and their career growth with the organization.

Qualifications

• Previous experience in scheduling, workforce coordination, or operations support (security industry experience an asset).
• Strong leadership skills with previous supervisory or team-lead experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• High level of organization, time-management, and attention to detail.
• Proficiency with scheduling software and MS Office (Excel proficiency required).
• Ability to thrive under pressure in a dynamic, deadline-driven environment.
• Demonstrated ability to build strong internal relationships and provide exceptional customer service.
• Scheduling and security experience is an asset

*Why Join Paladin?*

• Opportunities for advancement in a growing national company
• Comprehensive training and development programs
• Extended health and dental benefits (role/location dependent)
• Supportive and inclusive workplace culture
• Meaningful work that directly contributes to community safety

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays