Scheduling Supervisor

2 weeks ago

Etobicoke, Canada Paladin Security Full time

Scheduling Supervisor -Temp Full Time - Toronto Branch

Internal Posting Date: May 14, 2025
Internal Closing Date: May 21, 2025
External Closing Date: May 28, 2025

The Operations Scheduling Supervisor is responsible for supervising all employee’s schedules. All OSSs will be responsible to generate a call list to fulfil the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have two positions available. Please see below for additional details.

**Why Choose Paladin**
- Benefits & Other Perks
- Opportunities for Growth & Advancement

**Shift**:

- Friday/Saturday - 1500-2300 HRS ( no restriction on hours, there will be an option to work more hours based on management)

**Job Duties**:

- Assist to client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner.
- Maintain positive internal and external relationships with the team and understand company policy and procedure.
- Supervised field staffs’ schedule, available shifts, and training compliances using ERP based software.
- Responsible for communicating internal management with service coverage status and fulfill the contractual obligation by providing coverage updates.
- Responsible for making outgoing calls to contact on call field employees and supervisor their schedule.
- Responsible to record and keep a track of coverage statics and ensure all of employees are getting schedule while adhering compliance requirement for each contract.
- Identify and assist field employees with their re-cert training schedule and their career growth with the organization.

**Qualifications**
- Fluent in English to be able to give adequate, clear, and concise directions
- Confident and capable of remaining composed under pressure of emergency situations
- Excellent written and verbal communication skills
- Must be able to work under team setting
- Must be able to demonstrate high customer service skills
- Scheduling and security experience is an asset

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