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Medical Office Assistant/Receptionist
2 weeks ago
Medical Administrative Assistant
The Ingersoll Nurse Practitioner-Led Clinic is currently seeking a Full Time (1) FTE Medical Administrative Assistant (Maternity Leave Contract) to work along side our team of inter-professional primary health care providers.
The Ingersoll NPLC medical administration team performs all administrative and reception functions, and assists our Inter-professional primary health Care team to effectively and efficiently serve our patients on a daily basis.
Duties and Responsibilities
- Provide reception and administration functions during daytime and evening office hours according to the administration schedule
- Warmly receive and greet visitors and patients, accounting for their arrival in the Electronic Medical Record System (Telus)
- Assess patients, visitor and callers needs and direct them to the appropriate staff person or most pertinent health care provider
- Schedule patient, specialist and diagnostic testing appointments according to clinic policies and procedures
- Ensure that the reason for appointments is clearly stated in the Electronic Medical Record System
- Ensure that all patient information is updated in the EMR at each visit including Health Card numbers, telephone numbers, addresses and all other pertinent demographics
- Provide patients with enrollment forms
- Explain the clinic model of care to patients and book new patient meet and greet appointments
- Monitor patient flow
- Prepare, maintain, update, retrieve, track and file charts manually (as needed) and electronically
- Prepare referral and consultation letters as directed
- Revise providers' schedules as directed
- Maintain inventory of necessary forms and supplies
- Schedule rooms and resources bookings and ensure set up of rooms
- Maintain files, petty cash and inventory of office supplies
- Initiate crisis response procedures when necessary
- Ensure regularly, throughout the day, that the waiting room is neat and orderly
- Sort daily mail to be distributed accordingly
- Foster an enthusiastic team spirit through nurturing positive relationships among staff
- Perform reception, clerical and administrative support duties as per INPLC policies and procedures
- Other duties as may be assigned.
Qualifications
- College Diploma in Medical Administration
- 3 years experience in a health care setting performing similar duties
- Proficiency in typing and word processing, data input, voice mail
- Experience using Telus PS Suite EMR system
- Experience in dealing with the public in a mature and helpful manner
- Enthusiasm to serve a diverse community
- Ability to be flexible and adaptable
- Excellent communication skills
- Additional courses in computer and administrative skills an asset
- Ontario Secondary School Diploma
Job Types: Full-time, Permanent
Pay: $43,667.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person