Service Advisor

We Are Hiring

Available Position: Service Advisor

MacKay's Truck & Trailer Center is growing, and we are currently seeking a permanent full-time Service Advisor to join our team in Truro, Nova Scotia.

MacKay's is a well-established family-owned business with over 40 years experience operating full-line Truck, Trailer & Compact Equipment dealerships, with locations in Truro & Dartmouth, Nova Scotia, as well as Charlottetown, Prince Edward Island and Moncton, New Brunswick. We offer a fast paced, professional safe environment. MacKay's provides employees with the most up to date manufacturers' training and holds safety to the highest standards.

Our goal is to build a team of individuals who will share our passion, enthusiasm, and commitment to customer service. The ideal candidate is an individual who has a positive attitude, are highly motivated and self directed and appreciate the high expectations of our customers and will strive to meet and exceed those standards daily. At MacKay's Truck Center, we are committed to creating a diverse and inclusive work environment. We encourage individuals of all backgrounds and experiences to apply.

MacKay's offers a comprehensive compensation package that includes:

• Competitive salary with incentives;
• Group benefits (medical, dental, vision, extended health benefits, and employee assistance program EAP);
• Pension match;
• Three weeks vacation to start;
• Boot allowance;
• Annual employee appreciation events;
• And more...

As a Service Advisor, you will collaborate closely with the Service Department to manage customer needs while balancing the demands of the company in a deadline-driven atmosphere. Your role will be crucial in driving profitable service volume while ensuring the highest level of service quality. Additionally, you will be occasionally responsible for leading the evening shift (from 4pm-12am), ensuring that customer needs are met efficiently during these hours.

Key Responsibilities:

• Provide exceptional service to customers, ensuring their needs are met with professionalism and efficiency.
• Build and maintain strong relationships with existing clients and cultivate new business opportunities.
• Work with the Service Department to ensure customer expectations and company goals are balanced and met in a timely manner.
• Continuously work to develop expertise in our products and services to better serve customers.
• Achieve service volume and quality targets to contribute to the overall success of the company.

Requirements:

• Strong ability to develop deep product and service knowledge.
• Excellent communication and interpersonal skills with the ability to interact effectively with customers and colleagues.
• Proactive and capable of learning new skills quickly; previous computer experience is an asset.
• Experience in the trucking industry is preferred, especially within a Service Department.

Why Join Us?

• Work in a dynamic and collaborative environment.
• Opportunity for career growth and skill development.
• Be part of a team committed to delivering outstanding customer service and operational excellence.

If you are passionate about providing top-notch service and want to make a positive impact within a growing company, we want to hear from you

MacKay's Truck & Trailer Center Ltd. is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Ability to commute/relocate:

• Truro, NS B2N 1B1: reliably commute or plan to relocate before starting work (required)

Work Location: In person