Coordinator, Communications

About the Project

Trillium Rail Partners (TRP) is delivering the Design, Build and Finance (DBF) scope of Metrolinx's Eglinton Crosstown West Extension (ECWE) — a 9.2-km light rail transit (LRT) extension with seven new stations, elevated guideways, and tunnels connecting Mount Dennis to Renforth Drive.

As part of our Systems Integration team, you'll help ensure that the civil infrastructure (tunnels, guideways, and stations) integrates safely and efficiently with all rail systems — including track, traction power, overhead catenary, signaling, communications, and control systems.

Role Overview

The Communications & Graphic Design Coordinator plays a key role in supporting strategic communications and community engagement throughout the development and construction phases of the project. This position combines strong graphic design and content creation skills with community-focused communication and administrative support to deliver clear, consistent, and engaging information to residents, project stakeholders, the client, and internal consortium audiences.

Key Responsibilities:

Graphic Design & Digital Content

• Design and produce a full range of high-quality, on-brand communications materials for the project, including:
• Public Distribution Materials:
  Design and produce on-brand materials for door-to-door distribution in construction impact zones, including construction notices, flyers, explainer postcards, event invitations, and other community-facing collateral
• Presentation Decks:
  Develop visual aids for public meetings, client briefings, and internal updates.
• Signage & Hoarding Graphics:
  Design construction site signage, wayfinding and large-format graphics.
• Digital Content:
  Produce graphics and images for social media, website updates, SharePoint, and e-newsletters.
• Manages photography and videography logistics, including coordinating drone footage capture and time-lapse documentation for project progress tracking.
• Ensure all visual materials adhere to project branding guidelines and regulatory requirements.
• Organize and manage the project's digital asset library (photos, video, logos, templates, and design files).
• Support employer branding initiatives by creating design collateral for Human Resources and Talent Acquisition teams for use at career fairs, recruiting events, job boards, networking, and other channels.
• Coordinate with external vendors and agencies, such as printers and production houses, to oversee the printing and production process.

Community Engagement Support

• Support the Community Engagement team in coordinating logistics for public meetings and events.
• Assist in drafting, editing, and formatting routine communications materials, such as construction updates, construction look ahead schedules, newsletters, and email correspondence.
• Assist with canvassing program as required.
• Manage the project's correspondence system, including tracking, logging, and drafting initial responses to public inquiries and complaints.
• Assist in monitoring project digital channels (social media, website) for public comments and feedback, escalating issues to the Communications Manager for issues management.
• Contribute to the creative development and execution of public education and advertising campaigns related to the Project.
• Occasionally required to work beyond Monday to Friday and be available for crisis management and other planned or unplanned after-hours events or meetings.

Administrative & Communications Support

• Produce meeting agendas and meeting minutes as required.
• Maintain and update stakeholder contact databases and distribution lists.
• Conduct basic research and information gathering to support communications planning.

Education & Qualifications

• Bachelor's degree in Graphic Design, Visual Communication, Marketing, or related field
• 5+ years of graphic design experience, ideally supporting communications and community engagement teams.
• Strong communication and collaboration skills, to effectively present and discuss design concepts with cross-functional teams.
• Portfolio demonstrating diverse design work (marketing collateral, digital assets, branding, community engagement materials)

• Ability to translate public engagement objectives and technical concepts into visually compelling, public-friendly designs.

• Knowledge of current design trends and best practices for digital and print media.

• Strong project management skills to handle multiple priorities and deadlines.
• Expert-level PowerPoint design and formatting.
• Photography, videography, and editing skills are an asset.