Claims Advisor

Description
This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route.

Key Responsibilities

• Liaise with internal and external customers/stakeholders;
• Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim;
• Manage various elements of allocated claims from start to finish, including the offering of our services;
• Resolve disputes on liability and quantum, quantify accurately;
• Answer stakeholder queries and questions, providing excellent customer service;
• Answer inbound and outbound telephone enquiries;
• Maintain accurate and timely completion of case file notes;
• Ensure the claims management system is current and accurate;
• Follow the correct escalation route where required;
• Ensure that all client and customer's expectations are met and exceeded;
• Adhere to service levels and standards in line with our current philosophies;
• Monitor KPIs and articulate when not on track;
• Comply with all regulatory requirements and company policies.

Skills & Experience:

• Knowledge of customer service handling with the ability to manage a broad range of circumstances;
• Experience in customer service, previous call centre or sales experience would be advantageous;
• Knowledge and understanding of the insurance market would be desirable;
• Ability to meet agreed SLAs, KPIs and objectives;
• Proactive in self-development and seeks feedback to improve performance;
• Ability to challenge customers professionally when required;
• Excellent communication skills;
• Self-motivated, ability to understand the customer's needs and perspective, empathetically and professionally;
• Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint);
• Collaborative and results orientated;
• Ability to work on own or as part of a team;
• Flexibility to work overtime when required;
• Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis.

Benefits
0

Applications Close Date
Visa - Right To Work
Target Start Date
20/10/2025

Description
This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route.

Key Responsibilities

• Liaise with internal and external customers/stakeholders;
• Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim;
• Manage various elements of allocated claims from start to finish, including the offering of our services;
• Resolve disputes on liability and quantum, quantify accurately;
• Answer stakeholder queries and questions, providing excellent customer service;
• Answer inbound and outbound telephone enquiries;
• Maintain accurate and timely completion of case file notes;
• Ensure the claims management system is current and accurate;
• Follow the correct escalation route where required;
• Ensure that all client and customer's expectations are met and exceeded;
• Adhere to service levels and standards in line with our current philosophies;
• Monitor KPIs and articulate when not on track;
• Comply with all regulatory requirements and company policies.

Skills & Experience:

• Knowledge of customer service handling with the ability to manage a broad range of circumstances;
• Experience in customer service, previous call centre or sales experience would be advantageous;
• Knowledge and understanding of the insurance market would be desirable;
• Ability to meet agreed SLAs, KPIs and objectives;
• Proactive in self-development and seeks feedback to improve performance;
• Ability to challenge customers professionally when required;
• Excellent communication skills;
• Self-motivated, ability to understand the customer's needs and perspective, empathetically and professionally;
• Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint);
• Collaborative and results orientated;
• Ability to work on own or as part of a team;
• Flexibility to work overtime when required;
• Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis.

Benefits
0

Applications Close Date
Visa - Right To Work
Target Start Date
20/10/2025