Student Service Advisor

3 days ago

County of Athabasca No, Canada Athabasca University Full time

Athabasca University's Student Service Centre is currently recruiting for 2 Student Service Advisor - Level I positions.

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.

The Position:

The Student Service Advisor Level I ("SSA-I") is engaged in the delivery of responsive and integrated services that support academic success and progression with learning goals. A thorough understanding of AU policies, procedures and systems are leveraged to address diverse student queries with a focus on student empowerment and inclusion.

This SSA-I role involves addressing complex challenges in admissions, registration, tuition, and financial aid across diverse student groups and prioritizing first call resolution. The SSA-1 will develop comprehensive knowledge of university systems and services with the ability to support concierge referrals and case management processes when consultation with partnering service units is required.

The SSA-I will contribute to ongoing service system development, provide comprehensive support through omnichannel services, master organizational systems, actively engage with students, offer guidance, and significantly contribute to enhancing the overall student experience.

SSA-I's may be required to work varying shifts which may include daytime, evenings and weekends in-order to serve students anytime and anywhere.

Qualifications:

  • A post-secondary diploma or degree in a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications).
  • A minimum of three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations of related education and experience may be considered.
  • Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal / external stakeholders.
  • Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and AU.
  • Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy levels.
  • Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy. The ability to communicate complex ideas effectively is essential.
  • Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy.
  • Strong analytical and organizational skills, including problem assessment and escalation.
  • Computer proficiency in related data processing, electronic records, databases, communication, and online learning management systems; intermediate or higher skills with Microsoft Suite, Microsoft Dynamics CRM, Contact Centre solutions and learning management system preferred.

A detailed job description can be viewed at: Student Service Advisor-Level I

Contact Information:

For more information regarding the role, please contact Lawris Ellefson, Manager, AU Service Centre

  • Administrative Assistant, Student Services

    21 hours ago

    County of Athabasca No. 12, Canada Athabasca University Full time

    Athabasca University's Faculty of Health Disciplines is currently recruiting to the position of Administrative Assistant, Student Services.First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.Faculty of Health Disciplines:The Faculty of Health Disciplines (FHD) is a proven national leader in...

  • Student Advisor

    3 days ago

    Athabasca, Canada Athabasca University Full time

    **Athabasca University's Faculty of Business is currently recruiting for a full-time temporary Student Advisorwith an end date of December 31, 2025.** - First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02_ **The Position**: This position is responsible for providing program and course...

  • Summer Student Opportunities

    4 days ago

    County of Athabasca No. 12, Canada Alberta-Pacific Forest Industries Inc. Full time

    POSTING DATE:January 08, 2026CLOSING DATE: January 31, 2026JOB NUMBER:2026-06HYBRID WORK:Non-EligiblePOSITION TYPE: Contract (Summer)CONTRACT LENGTH:May 1, 2026 – August 31, 2026LOCATION:Athabasca, AlbertaAlberta Pacific Forest Industries Inc. (Al-Pac) is seeking2026 Summer Studentsto work out of our mill site inAthabasca, Alberta.Al-Pac is recruiting for...

  • 2026 Summer Student Opportunities

    5 days ago

    County of Athabasca No. 12, Canada Alberta-Pacific Forest Industries Full time

    POSTING DATE: January 08, 2026CLOSING DATE: January 31, 2026JOB NUMBER: HYBRID WORK: Non-EligiblePOSITION TYPE: Contract (Summer)CONTRACT LENGTH: May 1, 2026 – August 31, 2026LOCATION: Athabasca, AlbertaAlberta Pacific Forest Industries Inc. (Al-Pac) is seeking 2026 Summer Students to work out of our mill site in Athabasca, AB. Al-Pac is recruiting for...

  • 2026 Summer Student Opportunities

    5 days ago

    County of Athabasca No. 12, Canada Alberta-Pacific Forest Industries Inc. Full time

    POSTING DATE:January 08, 2026CLOSING DATE: January 31, 2026JOB NUMBER:2026-06HYBRID WORK:Non-EligiblePOSITION TYPE: Contract (Summer)CONTRACT LENGTH:May 1, 2026 – August 31, 2026LOCATION:Athabasca, AlbertaAlberta Pacific Forest Industries Inc. (Al-Pac) is seeking2026 Summer Studentsto work out of our mill site inAthabasca, AB.Al-Pac is recruiting for...

  • Senior HSS Advisor

    1 week ago

    County of Athabasca No. 12, Canada Alberta-Pacific Forest Industries Inc. Full time

    POSTING DATE:November 26th 2025JOB NUMBER:2025-86POSITION TYPE:PermanentLOCATION:Athabasca Area, AlbertaAlberta-Pacific Forest Industries Inc. (Al-Pac) is seeking aSenior Advisor, Health, Safety & Securityto work out of our mill site nearAthabasca, Alberta. The successful candidate will be responsible for monitoring and enforcing Al-Pac HSS standards, plans,...

  • Senior HSS Advisor

    1 week ago

    County of Athabasca No. 12, Canada Alberta-Pacific Forest Industries Full time

    POSTING DATE: November 26th 2025JOB NUMBER: POSITION TYPE: PermanentLOCATION: Athabasca Area, AlbertaAlberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a Senior Advisor, Health, Safety & Security to work out of our mill site near Athabasca, Alberta. The successful candidate will be responsible for monitoring and enforcing Al-Pac HSS standards, plans,...

  • Administrative Professional Officer, Academic Advising Services

    1 week ago

    County of Athabasca No. 12, Canada Athabasca University Full time

    Athabasca University's Faculty of Health Disciplines is recruiting for the position of Administrative Professional Officer, Academic Advising Services.Faculty of Health Disciplines:The Faculty of Health Disciplines (FHD) is a proven national leader in health care education, offering high quality programs that enable graduates to make a difference in people's...

  • Student Success Advisor

    3 days ago

    Lake of the Woods, Canada Confederation College Full time

    Posting Type I/O (Initiatives and Opportunities) (Temporary) - Support Staff Only End Date (if applicable) 05/31/2026 Classification Title FT Support Staff G Pay Band G Min Salary $33.55 Max Salary $38.88 Position Summary The Student Success Advisor addresses challenges faced by students while promoting their engagement and success throughout their...

  • Individualized Study Tutor

    4 days ago

    County of Athabasca No. 12, Canada Athabasca University Full time

    Athabasca University's Learning Services Tutorial Department is seeking an Individualized Study Tutorfor the following course:HIST/INST 369 - Indigenous Peoples in Canada Since 1830Qualifications and Experience Required:A minimum of a Master's degree required (PhD preferred) in Canadian History; Indigenous Studies.The successful candidate will have subject...