Product Manager, Backoffice Services

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada's most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada's most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more

Product Manager, Backoffice Services, Brampton, ON
This is a critical role within our Stores Backoffice Services Product Management team As a Product Manager, you will leverage your unique blend of product leadership and software development expertise to shape the essential tools and systems that empower our store colleagues every day. You'll be building solutions that streamline in-store operations, enhance efficiency, and directly impact the productivity and experience of thousands of Loblaw colleagues across our grocery and pharmacy stores nationwide.

You will translate complex operational needs and evolving business requirements into a compelling product vision, strategy, and executable roadmap. Your mission will be to deliver Backoffice solutions that are not only scalable and cost-effective but are also seamlessly aligned with Loblaw's broader strategic goals for retail excellence. If you're a technically-minded Product Manager passionate about optimizing complex systems and delivering tangible impact for frontline retail operations, this role is for you

What You'll Do

• Strategic Roadmap Ownership: Lead the development and execution of the Stores Backoffice Services product roadmap, defining a clear vision, strategy, priorities, and key milestones in close collaboration with store operations, engineering, regional management, and other key business stakeholders.
• Deep Dive Discovery: Conduct in-depth user research and analysis with store colleagues and operational teams. Translate diverse operational needs and business requirements into precise product requirements, detailed user stories, comprehensive specifications, and measurable metrics for backoffice tools.
• End-to-End Delivery: Oversee the entire product delivery lifecycle, working hand-in-hand with engineering, design, and operations teams to deliver features and improvements that meet high standards of quality, timeliness, and operational effectiveness for our stores.
• Performance & Optimization: Own and drive key backoffice KPIs and metrics (e.g., task completion time, system uptime, user adoption rates, training effectiveness, reduction in manual processes). You'll define, track, report, and continuously iterate based on data-driven insights and store feedback.
• Innovation & Efficiency: Proactively identify and prioritize opportunities for automation, process improvements, and scaling backoffice capabilities, expertly balancing trade-offs between cost, speed, reliability, and colleague experience.
• Data-Driven Decisions: Conduct robust quantitative and qualitative analysis, leveraging data, direct feedback from stores, and operational insights to make informed, impactful product decisions.
• Stakeholder Management: Cultivate strong relationships with stakeholders across the organization, including store leadership and regional teams, ensuring transparent communication regarding roadmap progress, trade-off decisions, and potential risks, and skillfully negotiating priorities with business leaders.
• Compliance & Security: Ensure that compliance, security, and regulatory considerations are meticulously incorporated into all Stores Backoffice product designs and implementations.

What You'll Bring

• Combined Expertise: Proven Product Management experience combined with demonstrated hands-on software development experience (e.g., coding, system design, architectural understanding). This unique background is essential for understanding technical feasibility, architectural implications, and effectively collaborating with engineering teams on backoffice solutions.
• Domain Expertise: Strong familiarity with retail store operations and backoffice processes, such as task management, article management, pricing and promotions, in-store inventory management, receiving, merchandising, pricing, compliance, and other essential store systems.
• Strategic Vision & Execution: The ability to think long-term and define a coherent strategy, coupled with a hands-on approach to drive execution, manage trade-offs, and deliver measurable results.
• Data-Driven Mindset: Comfortable working with large datasets, defining critical metrics, designing and running experiments, and utilizing both quantitative and qualitative insights to guide product decisions.
• Cross-functional Leadership: Proven ability to lead and influence across diverse teams (store operations, engineering, design, regional management), demonstrating strong stakeholder management skills.
• Prioritization & Problem Solving: Exceptional skills in breaking down complex problems, defining the minimum viable solution, making high-judgment trade-offs, and thriving in fast-paced, ambiguous environments.
• Communication Excellence: Excellent written and verbal communication; ability to present complex ideas clearly to leadership and effectively align teams.
• Agile Proficiency: Deep comfort and practical experience with agile methodologies, including backlog grooming, user story writing, and iterative development.
• Application Deployment Management: Support application rollouts and deployments.

What Loblaw Offers You
We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site Gym, Basketball & Volleyball courts, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you're up to the challenge, then we would love to hear from you. Apply today, and get the process started.
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note
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Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.