Current jobs related to Customer Service Manager - Brampton, Ontario - SecondShop
-
Project Manager
6 days ago
Brampton, Ontario, Canada Project Manager Order Management Full timeThe Project Manager plays a pivotal role at G&W Electric focusing on customer needs by communicating proactively and effectively with internal and external customers. The Project Manager will be responsible for managing orders assigned to them, up to and including escalations from G&W Electric Inside Sales Support RepsAs a OM Project Manager you will:...
-
Manager Customer Experience Trainee
6 days ago
Brampton, Ontario, Canada TD Full timeLieu De TravailBrampton, Ontario, CanadaHoraire37.5Secteur D'activitéServices bancaires personnels et commerciauxDétails De La Rémunération$59,500 - $84,000 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles...
-
Brampton, Ontario, Canada Skjodt-Barrett Foods Full timeWho we are Skjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands. We take pride in working closely with our customers to understand their unique needs and create innovative, individualized solutions that deliver joy to their customers. A family-founded company started over...
-
Brampton, Ontario, Canada Skjodt-Barrett Foods Full timeWho we areSkjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands. We take pride in working closely with our customers to understand their unique needs and create innovative, individualized solutions that deliver joy to their customers.A family-founded company started over 40...
-
Customer Support Intern
6 days ago
Brampton, Ontario, Canada Survalent Full timeDescription:Customer Support Intern (Hybrid) Survalent is seeking a Customer Support Intern to provide Survalent is seeking a Customer Support Intern to support internal operations and contribute to a new initiative focused on improving technical documentation. This internship offers hands-on experience in customer support processes, internal licensing...
-
Customer Success Agent CAN
6 days ago
Brampton, Ontario, Canada CleanHarbors Full timeDescriptionSafety Kleen in Brampton, ON is seeking a bilingual (French/English) Customer Success Agent to work on site at their location in Brampton, ON. The Customer Success Agent is responsible for providing exceptional customer service to its customers.Why work for Clean Harbors?Health and Safety is our #1 priority, and we live it 3-6-5Competitive...
-
Service Advisor
6 days ago
Brampton, Ontario, Canada Performance Auto Group Full timeDescription Position at Performance Auto GroupDrive for ExcellenceWhen it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.Part of the Performance Auto Group, Planet Ford is looking for an experienced Service Advisor to join their...
-
Service Advisor
6 days ago
Brampton, Ontario, Canada Performance Auto Group Full timeDescription Position at Performance Auto GroupDrive for ExcellencePerformance Hyundai Brampton is the top rated guest satisfaction Hyundai Dealer in Canada. An international award winning team for consecutive years, we have been consistently recognised for our commitment to excellence in sales, service and guest satisfaction. Performance Hyundai Brampton is...
-
Financial Service Representative
1 week ago
Brampton, Ontario, Canada Attain Finance Full timeOverviewIf you're seeking more than just a job, join Cash Money and kickstart your careerAre you ready to make a difference in the world of consumer finance? At Cash Money, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have...
-
Financial Service Representative
6 days ago
Brampton, Ontario, Canada Attain Finance Full timeOverview If you're seeking more than just a job, join Cash Money and kickstart your career Are you ready to make a difference in the world of consumer finance? At Cash Money, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry...
Customer Service Manager
8 hours ago
Role Overview
We're looking for a Customer Service Manager to provide day-to-day leadership for our growing customer support team. Our Customer Service function plays a crucial role in SecondShop's mission to make scratch-and-dent and refurbished products easy and reliable for customers to buy. As we scale, we need an experienced and hands-on leader who can manage performance, resolve escalated cases, and keep the team focused on fast, accurate service.
This is a player-coach role — roughly half leadership and performance management, half direct contribution to escalated customer support work. You'll help build structure, accountability, and clarity within the team so that every customer receives a consistent, high-quality experience
What You'll Do- Lead and manage daily operations of the customer service team, ensuring smooth handling of all support tickets and customer interactions.
- Provide direct oversight on escalated cases, including exchange approvals, compensation decisions, and warranty-related issues.
- Monitor ticket queues to ensure prompt response times, proper documentation, and pipeline updates.
- Drive team performance, ensuring accountability through clear expectations, coaching, and regular check-ins.
- Handle scheduling and attendance, including shift planning, coverage, and vacation requests.
- Support the Director by managing the day-to-day load, enabling the Director to focus on higher-level process and strategy.
- Assist with administrative tasks such as return order processing, ticket closure, and internal reporting.
- Act as the first line of decision-making for compensation, goodwill gestures, and other case-by-case resolutions.
- Foster a positive, customer-focused culture that balances empathy with operational efficiency.
You're an organised, people-oriented problem-solver who enjoys leading by example. You can manage a busy workload, stay calm under pressure, and guide others to do their best work. You're comfortable making quick, fair decisions and holding others accountable to high standards of service.
What You Bring- 5+ years in customer service, with at least 1 year in a team leader/manager role.
- Proven ability to manage scheduling, workload distribution, and frontline performance.
- Strong written and verbal communication skills.
- Experience with ticketing systems
- Comfort balancing hands-on customer work with coaching and team management.
- A bias for action — when things pile up, you roll up your sleeves and clear them.
- Experience with warranties or e-commerce is an asset, but not required (training provided).
What we offer
- A competitive base salary, along with a comprehensive benefits package, including health, dental, and vision coverage.
- Access to exclusive discounts on SecondShop products for yourself and your family.
- As a growing startup, SecondShop offers ample opportunities to take on new challenges, contribute to shaping the company's future, and take ownership of key initiatives.
- Join a passionate and mission-driven team that values collaboration, innovation, and a shared commitment to sustainability and responsible shopping.
- Align with a company that believes in sustainability, smart spending, and improving the lives of Canadians. You'll have the chance to make an impact every day
Why You'll Love It Here
At SecondShop, we're redefining recommerce — giving great products a second life through data, care, and operational excellence. You'll be part of a small but ambitious team where everyone's input matters and where leadership is visible, supportive, and invested in your growth.
We move fast, think practically, and take pride in creating real value for customers every day.
