technical support analyst

4 days ago


Mississauga ON LN J, Canada Spicsoft Inc. Full time $40,000 - $60,000 per year
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Perform data backups and disaster recovery operations
  • Computer and technology knowledge
  • Linux
  • Networking software
  • Networking hardware
  • Networking security
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Personal suitability
  • Accurate
  • Client focus
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Screening questions
  • Are you authorized to work in Canada?
  • Health benefits
  • Disability benefits
  • Financial benefits
  • As per collective agreement
  • Bonus
  • Mileage paid
  • Other benefits
  • Free parking available
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week


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