Parts & Service Coordinator

5 days ago

Moncton, New Brunswick, Canada SOUSA Convoy Ltd Full time $40,000 - $60,000 per year

Job description

FIRST IMPRESSIONS MATTER and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us.

If you desire to be a part of a team that has been servicing customers for over 30 years and becoming successful while earning trust in customers? This role is for you. Earn a solid income maintaining our current rental fleet and customers while building new relationships and new customers in the Cambridge, Kitchener, Waterloo Region, Greater Toronto Area and Moncton.

Job Description

  • Provide excellent customer relations through phone, email and face-to-face;
  • Operates as the direct liaison between staff and customers;
  • Provide repair and service quotes to customers;
  • Ensure technicians parts ordered and allocated to proper equipment;
  • Run daily reports to monitor business functions;
  • Work cross-functionally with other departments to facilitate timely repairs;
  • Submit warranty claims;
  • Monitor and maintain parts inventory;
  • Invoice orders as needed
  • Re-stocking shelves and store items in an orderly manner so they are easily accessible
  • Answering phone with a high level of service and urgency;
  • Proactive customer contact and telemarketing;
  • Ensuring a high level of support to the Parts and Service Department
  • Answer customers request via phone, email, or text
  • Before completing phone call update needed information into computer system
  • Contact drivers and/or security
  • Dispatch service call internally or third-party contractors
  • Provided customer with ETA
  • Follow up with mechanic
  • Schedule pick up or delivery when required
  • Complete service request in system
  • Contact customer via email when call is completed and suggest any additional repairs

Key Qualifications

  • Seek out opportunities to increase part sales;
  • Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
  • Excellent communication and people skills on both an internal and external level;
  • Previous experience working with technicians and in a similar and/or related parts environment;
  • The ability to adapt to on-call work schedules; (Some Saturday's on an as needed basis)
  • The desire to work effectively within a team environment;
  • Physical inventory accuracy and daily cycle counts;
  • Prompt ordering from vendors to fulfill customer orders;
  • Backorder tracking and recovery;

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Work Location: In person

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