Technical and Sales Territory Manager
20 hours ago
Are you a highly-motivated, self-starter who is driven and competitive? Are you looking to join a high-performing team that is strategically capturing market share with an innovative platform in one of the top growth spaces in health care? If strategic growth, with a high customer focus and integrity are core components of your career path, then look no further than Umano Medical
- Account Management: Manage and nurture relationships with accounts, ensuring high levels of customer satisfaction and retention.
- Sales Growth: Identify opportunities to expand sales within existing accounts and acquire new customers. Meet and exceeds sales goals.
- Customer Support: Provide exceptional customer service, addressing inquiries, manage service calls, ensuring customer problems are addressed and resolved and ensuring timely service to all customers.
- Participate in training technical and clinical staff in hospitals.
- Collaboration: Work closely with the sales team, marketing, service and product development to align account strategies with company objectives.
- Support product deliveries and commissioning (handling up to 50 lbs)
- Follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction
- Repair products at customer sites
- Maintain documentation for all service cases or service requests
- Monitor and analyze parts and demo inventory
- Perform all other related tasks
Requirements
- Bachelor's degree in a related field, or any combination of experience and training relevant to the position
- Minimum of 3 years of experience in account management in the medical device industry (atout).
- Strong relationship-building and customer service skills.
- Excellent communication and problem-solving abilities.
- Ability to read technical drawings
- Experience in after-sales service or customer support
- Experience in product repair and technical support
- Willingness to travel
- Proficiency in CRM software and office productivity tools.
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