user support technician

JOB PURPOSE The User support technician provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly. DUTIES AND...

Job SummaryAs a Support Technician, you will be the go-to hero for our users, providing top-notch technical support and ensuring seamless operation of IT systems.What you'll doResponsibilitiesGrant access to computer networks and monitor system performance.Troubleshoot user-reported hardware/software issues.Research solutions using technical manuals and user...

Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

Education: College/CEGEP - Experience: 1 to less than 7 months **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response...

**Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Provide business systems,...

Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - ** Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical...

Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and...

Education: College/CEGEP - Experience: 2 years to less than 3 years - **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

Education: Bachelor's degree - Experience: 7 months to less than 1 year **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a...