User Support Technician

2 weeks ago

Brampton, Canada RAENAN CONSULTANCY INC. Full time

Education: College/CEGEP
- Experience: 1 to less than 7 months
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- MAC
- Web service design
- MS Office
- MS Windows
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week

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