Employee Experience and Operations Coordinator

Gain is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful decisions.

At Conversion, we're a team of global CRO experts who help brands optimize their digital ecosystems, websites, platforms, and customer experiences to drive real, measurable growth. We intend to prove that evidence-based decisions get the best results, and our people and unique culture are the fuel. As a certified Great Place to Work, we support each other fully, without ego or drama, and stay focused on what's best for our clients and each other. We're proud to be an inclusive company where people can bring their whole selves to work. Our values—GRIT, REAL, MAVERICK, CURIOSITY, and INTEGRITY—are at the core of everything we do. Here, you'll work with talented, passionate people who challenge you to do your best every day.

If this sounds like an adventure you'd like to be part of- then keep reading and apply below

As the Employee Experience & Operations Coordinator, you will be an integral part of the Operations Team, in support of the VP of Operations and the People & Culture team to ensure daily business operations and employee experience are smooth and flawless.

Leading in various areas required to run an amazing employee office & facility experience, including (but not limited to):

• Maintain office happiness - order office supplies, maintain office cleanliness by arranging repairs and updates, manage office resources and liaise with building management regarding all tenant issues
• Plan, organize, and execute at least one team happiness or social event per month, based on the published annual events calendar, to promote connection and team happiness across a hybrid workforce.
• Manage weekly company-wide global communications - transcribing weekly updates from meetings into engaging communications to the team via the company intranet.
• Own scheduling and delivery of employee engagement messages (anniversaries, birthdays, welcome notes, etc.) via Teams and coordination of LinkedIn social media posts related to employee milestones for both regions.
• Managing corporate travel - overseeing relationships with our corporate travel partners and coordinating necessary documentation in order to ensure the safe and effortless travel of our team members.
• Management & tracking of company assets - overseeing the inventory and deployment of IT and computer devices, workspace hardware & accessories, and office furniture.
• Overseeing the progress of our health & safety program in accordance with WorkSafeBC, continuously developing policies and procedures to ensure the health and safety of our team.

Supporting VP Operations in various areas required to run a high-functioning business including (but not limited to):

• Company wide communications so it is easily available and clearly understood by all employees
• Execution and implementation of tech, IT, privacy, and security policies and processes
• Definition, implementation, and ongoing compliance/training of a business continuity plan and emergency response plan.
• Ensuring corporate compliance with federal & provincial laws and as required by our clients (GDPR, PIPA, Privacy, etc.)
• Secure IT systems and seamless technology experience -Implement our IT strategy and execution to mitigate risk to the company, and provide team members a seamless tech experience.
• Management of company subscriptions, licenses, domains, contractor agreements etc., and work with team leads to set up, renew, and ensure easy overview and access to necessary tool

Supporting our People & Culture team and activities in various areas required to create an amazing employee experience, including (but not limited to):

• Employee onboarding & offboarding process for NA and EMEA regions - account setup, technology, tools, access cards & credentials, office & facility tours & training, corporate policy review, etc.
• Management of a seamless hybrid employee experience - e.g. maintaining company intranet, manage forms, processes and surveys to support team members accomplish their work efficiently etc.
• Process and track expense and training requests

The ideal candidate has the following qualifications, but we encourage you to apply even if you feel you do not meet 100% of the requirements below.

• 2+ years in a professional office management or administrative position with some experience in having supported organizational Operations and/or HR projects
• Strong computer skills; highly proficient in Google Workspace and Microsoft M365 suite of products, ability to learn new software and platforms quickly.
• Comfortable communicating at all management levels.
• Excellent business acumen and ability to exercise sound judgment and prioritization.
• Able to observe and maintain the utmost confidentiality.
• Strong communication skills, written and verbal.
• Experience managing complex projects
• Demonstrated ability to prioritize key focuses, communicate and manage them
• General comfort around technology hardware; Zoom conferencing setup, Apple Airplay/Google Chromecast, basic Audio/Visual setup.

Nice to Haves

• Experience in administration of corporate Google Workspace, Microsoft M365, as well as working knowledge of Asana (or other similar project management/task management software)
• Exposure or experience to corporate policies and programs such as: WorkSafe BC, Employee Health & Safety, Business Continuity Planning, Emergency Response Planning, etc.

Behaviours

• Detail-oriented - able to identify and resolve every detail that is important to the situation
• Resourceful and dependable - able to excel rather than withdraw when you encounter roadblocks and obstacles
• Service-oriented - providing the highest level of personal service to colleagues of all sorts across an organization
• Careful and deliberate in the serious undertaking of defined work
• Able to follow up with very little delegation

• Hybrid work environment + a home office allowance
• Flex-Fridays Friday is your uninterrupted day to wrap up the work week or sign off early
• 3 weeks of paid time off to start, plus a winter holiday office closure.
• Work from anywhere in the world up to 20 business days or 4 weeks per year We want you to build a life and a career at the same time.
• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
• Dog friendly office, because our furry friends are part of the team too.
• Office gym membership
• Reward + recognition programs to recognize your team (and be recognized) for all that we do
• Work at a certified Great Place to Work

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We believe that diversity and inclusivity make our teams better, so it is our priority to create an equitable and inclusive workplace where our goals, initiatives, and commitments to action are shaped and strengthened by our team's voices. Putting People First, one of our core values, means we never lose sight of humanity, care, and impact.

Pay range - The typical hiring range for this role is $65,000 - $72,000 annually. This range reflects our commitment to our compensation philosophy, internal equity, and comes with a competitive and comprehensive total rewards package. Base pay will be determined based on role-related skills, knowledge, and experience.

Disclaimer: we never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediately to All genuine communication will come from official company channels.