Medical Office Assistant

Medical Office Assistant – Full-Time

Foothills Maternity Group

At Foothills Maternity Group, we are dedicated to creating a nurturing and supportive environment for our patients and team members. We are seeking a compassionate and detail-oriented Medical Office Assistant to join our growing practice, focused on providing exceptional care to expecting mothers and their families.

About Us

Located in Calgary, Alberta, Foothills Maternity Group specializes in low-risk maternity care, offering comprehensive prenatal and postnatal services. Guided by our values of compassion, excellence, and community support, our clinic is dedicated to supporting women through every stage of pregnancy and early motherhood, ensuring that both mothers and their babies receive the highest standard of care.

Key Responsibilities

• Provide a welcoming and supportive experience for patients, fostering trust and comfort throughout their maternity journey.
• Greet and assist patients in person and over the phone, managing appointment scheduling with a focus on prenatal and postnatal care needs.
• Answer inquiries and provide information about clinic services to patients and visitors.
• Optimize patient satisfaction and provider time by effectively managing appointment schedules.
• Notify physicians and administrative team members of patient arrivals to keep appointments running on schedule.
• Address patient concerns with empathy and professionalism, maintaining a calm and supportive reception environment.
• Accurately maintain and update patient records using the Electronic Medical Record (EMR) system (AVA EMR).
• Uphold strict patient confidentiality related to medical, personal, and financial information at all times.
• Process incoming and outgoing referrals efficiently and accurately.
• Handle patient payments and assist with reconciliation of medical billing as required.
• Prepare exam rooms prior to appointments and reset rooms between patients.
• Obtain and document patient vitals as required.
• Clean and disinfect exam rooms and clinic surfaces between patients, in accordance with clinic protocols.
• Stock and restock exam rooms and clinic supplies as needed.
• Support general administrative and clerical duties to ensure smooth clinic operations.

Requirements

• Medical Office Assistant (MOA) diploma or certificate.
• Previous experience in a medical office setting; experience in maternity or women's health is an asset.
• A combination of relevant education and experience will be considered.
• Proficient computer skills with experience using Electronic Medical Record (EMR) systems; experience with AVA EMR is preferred.
• Understanding of medical terminology and basic clinical workflows.
• Familiarity with healthcare regulations, privacy legislation, and patient confidentiality requirements.
• Strong attention to detail and excellent organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm, professional, and compassionate in a fast-paced clinical environment.
• Ability to work independently as well as collaboratively within a team.

Work Environment

• Fast-paced outpatient maternity clinic with frequent patient interaction.
• Direct daily collaboration with physicians and clinic administrative staff.
• Combination of front-desk, administrative, and clinical support responsibilities.
• In-person role with regular patient contact.

Benefits

• Competitive wages commensurate with experience.
• Comprehensive benefits package, including Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
• Paid vacation
• Opportunities for continuing education and professional development.
• Free onsite parking.

Shifts

Monday to Friday within the hours of 7:30 a.m. – 5:00 p.m., with flexibility for occasional evening or weekend shifts.

To Apply

Join us in providing exceptional care in a supportive and collaborative team environment. If you are passionate about maternal health and would like to be part of our dedicated team, please apply in confidence to

Foothills Maternity Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Job Type: Full-time

Work Location: In person