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Client Service Dispatcher

2 weeks ago

Sault Ste Marie ON PB P, Canada DNM Group Full time

About DNM Group

At DNM Group, we build more than structures, we build trust, opportunity, and lasting impact. Our companies are known for their precision, integrity, and performance across the construction, mechanical, and industrial sectors. With a strong foundation in operational excellence and a "Safety First" culture, DNM continues to grow as one of Northern Ontario's most dynamic multi-trade service providers.

Located in Sault Ste. Marie, Ontario ("The SOO" – that's how we nicknamed our beloved city), our team enjoys the best of both worlds: rewarding careers in a diverse and growing multi-industry business, and an exceptional quality of life outside of work. The SOO - that's where we LIVE-WORK-PLAY:

  • Live – An inviting family focused city, with excellent cost of living, very affordable housing, short commutes, and a welcoming community make Sault Ste. Marie an ideal place to call home.
  • Work – With a strong economy and DNM's commitment to growth, innovation, and teamwork, you'll be supported to build your career while contributing to impactful projects, all whilst growing your career in a dynamic environment.
  • Play – Nestled on the shores of Lake Superior and surrounded by stunning natural landscapes, Sault Ste. Marie is a four-season playground for hiking, skiing, fishing, and outdoor adventure, complemented by a vibrant arts and cultural scene.

Sault Ste. Marie offers the perfect balance of affordability, opportunity, and lifestyle, making it an ideal place to build a career, raise a family, and enjoy the best of Canada's great outdoors. And at DNM, you'll find more than a job—you'll discover a place where career opportunity meets lifestyle balance

The Opportunity

We're seeking an organized, customer-focused Service Advisor to join our growing team. Acting as the key link between clients, service technicians, and internal departments, this role ensures the efficient scheduling, coordination, and documentation of all service activities. The Service Advisor will manage incoming service requests, provide professional customer support, and maintain accurate service records while helping to optimize dispatch efficiency and customer satisfaction. This position is ideal for a proactive communicator who thrives in a fast-paced, team-oriented environment.

Key Responsibilities

  • Receive and schedule service calls, ensuring timely dispatch of technicians and efficient use of resources.
  • Act as the first point of contact for customers, handling inquiries, updates, and follow-ups with professionalism and care.
  • Communicate job details, schedules, and updates clearly between clients, technicians, and the Service Manager.
  • Maintain accurate service records, documentation, and daily reports.
  • Support front office operations, including answering calls, greeting visitors, and coordinating payment processing.
  • Monitor technician schedules and availability to optimize routes and response times.
  • Collaborate closely with the Service Manager and field teams to ensure smooth, efficient service delivery.

What You Bring

  • Secondary school diploma required; post-secondary education in Business or Office Administration preferred.
  • 2+ years of experience in dispatch, scheduling, or customer service, ideally within construction, plumbing, or mechanical services.
  • Strong proficiency with Microsoft Office Suiteand scheduling or CRM systems.
  • Excellent communication, multitasking, and organizational skills.
  • Professional, customer-focused approach with a proactive problem-solving mindset.

Core Competencies

  • Clear and Professional Communication
  • Customer Service Excellence
  • Organization & Attention to Detail
  • Problem Solving & Adaptability
  • Collaboration & Teamwork

Why Join DNM

  • A values-driven organization where integrity, respect, and teamwork are at the core.
  • Opportunity to contribute to a growing service division within a respected multi-trade company.
  • Competitive compensation, benefits, and ongoing professional development.
  • A culture that values people, purpose, and performance.

Apply Now

If you're an energetic and organized professional who thrives in a fast-paced service environment, we'd love to meet you

OUR People. OUR Future. ONE DNM