Customer Service Representative

2 weeks ago

Greater Toronto Area ON Canada Prometric Full time
CUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Full-time
Toronto, ON
 
POSITION SUMMARY:
The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.
 
Work Schedule:The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.
 
RESPONSIBILITIES: The responsibilities include, but are not limited, to:

Providing comprehensive customer service to test takers via email, telephone, and online chat.
Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

REQUIREMENTS:

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Knowledge and experience with business and office procedures, practices, and their applications.
Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

  • Customer Service Representative

    2 weeks ago

    Greater Toronto Area, Canada CastleUp Experience Centre Full time

    About UsCastleUp Experience Centre is a retail furniture store focused on quality products and excellent customer service. We are looking for a reliable and customer-focused Customer Service Representative to support our retail furniture operations. Job SummaryCastleUp Experience Centre is seeking a friendly, organized, and customer-focused Customer Service...

  • Customer Relationship Representative

    1 week ago

    Greater Montreal Area, Canada Service Instukem Ltee Full time

    **Instukem is a company with phenomenal growth. We act as an indispensable partner to our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-friendly products and services.** The Technical Sales Representative is responsible for ensuring the retention of existing customers by following a monthly customer visit...

  • Remote Customer Service Representative

    2 weeks ago

    Greater Toronto Area, Canada Avantor Full time

    Job Summary - Remote Customer Service Representative - Who we are: - At Avantor (NYSE: AVTR), we set science in motion to create a better world! Our portfolio is used in virtually every stage of the most important research, development, and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer...

  • Bilingual Customer Service Representative

    1 day ago

    Toronto, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Customer Service Representative/administrative

    1 week ago

    Greater Toronto Area, Canada MicroSpec Systems Inc Full time

    **About MicroSpec** MicroSpec is a leader in the Trade and Consumer show industry. We innovate and enhance Trade Show, Conference Registration and Ticketing environments across North America. We believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. Every day, we lead and innovate, put...

  • Customer Service Representative

    1 week ago

    Kingston, ON KK X, Canada Food Service Direct Logistics Full time

    We seek a dedicated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch support and service. This role offers a remote work environment, allowing you the flexibility to work from home. Experience with Zendesk or similar customer service...

  • Sales Representative

    1 week ago

    Greater Montreal Area, Canada Service Instukem Ltee Full time

    **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** The sales representative is responsible for the sales activities from the beginning of the process until the closing...

  • Customer Service Representative

    4 weeks ago

    Toronto, ON, Canada U-Haul Full time

    Location:1472 The Queensway, Etobicoke, Ontario M8Z1T5 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Customer Service Representative

    4 weeks ago

    Toronto, ON, Canada U-Haul Full time

    Location:1472 The Queensway, Etobicoke, Ontario M8Z1T5 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Customer Service Representative

    4 weeks ago

    Toronto, ON, Canada U-Haul Full time

    Location:355 Weston Rd, Toronto, Ontario M6N4Y7 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...