Key Account Director

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with key clients, stakeholders, and decision-makers within the rail industry customer.
• Serve as the main point of contact for existing and prospective clients, providing tailored solutions to meet their needs.
• Conduct regular meetings and reviews with clients to understand their business needs, concerns, and goals.

Business Development:

• Identify and pursue new business opportunities in the rail account by researching and understanding market trends, customer needs, and competitor offerings.
• Build and maintain a pipeline of potential opportunities, ensuring a consistent flow of new projects and revenue.
• Ensure meeting quarterly and yearly account targets

Sales and Negotiations:

• Lead the preparation of proposals, contracts, and pricing models tailored to client specifications.
• Negotiate terms and pricing with clients to secure long-term contracts.
• Meet or exceed sales targets and KPIs to drive business growth.

Project Management and Delivery:

• Collaborate with cross-functional teams, including operations, logistics, and project managers, to ensure timely and efficient delivery of rail customer account.
• Monitor the progress of contracts and projects, ensuring that they are completed on schedule and within budget.
• Address any client issues or concerns, providing prompt and effective solutions.

Market Intelligence:

• Stay up to date with the latest industry trends, technological advancements, and regulatory changes affecting the rail sector.
• Provide insights and strategic recommendations to senior management on market dynamics and growth opportunities.

Reporting and Analytics:

• Maintain accurate records of client interactions, opportunities, and sales progress.
• Regularly report on account performance, forecast future business opportunities, and track KPIs.
• Analyze financial performance and operational efficiency to ensure maximum profitability.

Essential Qualifications and Skills:

Education:

• Bachelor's degree in Business Administration, Transport Management, Engineering, or a related field. A Master's degree or relevant certifications (such as a professional qualification in rail or transportation management) is a plus.

Experience:

• Minimum of 10-15 years of experience in account management, sales, or business development within the rail, transport, or logistics sectors.
• Proven track record of managing key accounts and achieving sales targets.
• Experience working with rail operators, infrastructure providers, or supply chain partners is highly desirable.

Industry Knowledge:

• Strong understanding of the rail industry, including freight and passenger transport, rail operations, safety standards, and regulations.
• Familiarity with industry trends, challenges, and innovations (e.g., digitalization, sustainability, and automation).

Skills:

• Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients and internal teams.
• Strong negotiation, presentation, and problem-solving skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strong organizational and time-management skills, with an ability to prioritize tasks effectively.
• Microsoft Office Suite- Word, Powerpoint, Excel
• Analytical skills with the ability to interpret data and create actionable insights.
• A strategic mindset with a focus on long-term client success and business growth.

Personal Attributes:

• Proactive, self-motivated, and results-driven.
• Ability to work in a fast-paced environment and handle complex client requests.
• Strong team player with the ability to collaborate effectively with internal teams.
• High level of integrity, professionalism, and customer service orientation.

Desirable Qualifications:

• Experience in international rail business or knowledge of global rail market dynamics.
• Understanding of sustainable and green transport solutions in the rail industry.
• Fluency in additional languages - Italian, German

Working Conditions:

• Full-time position with a combination of office and client-facing work.
• Occasional travel required to meet clients and attend industry events.
• Competitive salary with performance-based incentives and benefits.