Systems Specialist

We are seeking an End User System Specialist to deliver superior quality solutions through World-Class end user experiences that exceed expectations of the J.D. Irving businesses and their customers, resulting in empowering the organization with Information on demand.

As a technologist, you will develop and deliver end user computing solutions that enable business agility and effectiveness. You will have experience in a complex enterprise environment with a successful track record of delivery, and a deep understanding of technology and how it is applied to enable the business.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

• Deliver a seamless end user experience with a "Customer First" approach
• Provide expert technical support for all Unified Communication solutions
• Ensure the stability, reliability, and optimal performance of the environment
• Develop, implement and maintain policies for implementing, configuring, maintaining, operating and securing infrastructure
• Engage in the certification and introduction of new equipment and software for our services and customers (executing testing and acceptance)
• Manage the implementation and resolution of incidents, problems, changes, service requests and maintenance releases
• Monitor and analyze infrastructure capacity and performance, recommending improvements to meet evolving business needs
• Participate in an on-call rotation to serve and support our customers
• Stay current with industry trends and advancements in End User Computing technologies
• Provide coaching, mentoring, and technical knowledge transfer to build team expertise in a collaborative and supportive manner

• Ensure Service Desk Analysts has the right information on Unified Communication Solutions to ensure top-tier customer experience

• Education Required: Bachelor's Degree in Computer Science, Engineering, or a related discipline

• 3-8 years of experience
• Expertise in On-Prem MS Exchange
• Expertise in Azure services, such as Azure Virtual Desktop
• Expertise in M365 Services (Office, Windows 10/11, OneDrive, Teams, Microsoft Teams Rooms)
• Expertise in Collaboration (Cisco Telepresence, Microsoft Teams Rooms)
• Expertise in mobile device management
• Experience with end point management products i.e Intune and SCCM
• Certifications – CCNA/CCNP in Collaboration, Microsoft 365 (Desktop, Azure, Teams)
• Experience working in a cross functional environment

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.